QA-1 - Award Alchemy: Changing Silver to Gold

Monday, October 14

8:00 AM - 9:00 AM

CE: NAB: 1 | ANCC: 1

Speaker(s)

Courtney Krier Bishnoi

Vice President, Quality and Programs
AHCA/NCAL

Disclosure: Nothing to Disclose
Gary Floss, Floss

Adjunct Faculty, University of St. Thomas, St. Paul, MN
University of St. Thomas
University of Kansas

Disclosure: Nothing to Disclose

In the 23 years of the AHCA/NCAL National Quality Award program, only 38 organizations have earned the Gold award. These top-performing organizations embrace the values of the criteria and have the outcomes to show it. Attendees are invited to this facilitated roundtable session to hear about insights, lessons learned, and best practices from these amazing leaders.

Learning Objectives:

Identify major process steps that a center goes through to get to the Gold award level.
Employ strategies used by successful Gold recipients in their own Quality Award journey.
Select best practices that can be applied to their own operations.