70th AHCA/NCAL Convention and Expo
Everyone can agree, better communication is a common concern we hear from team members, residents and family members. We know that improvement in communication improves outcomes on all levels, yet we struggle to find a sustainable solution. Huddles are that solution! But how do you start? What do you talk about? How long should it be? Who should go? How do I get people to talk? There is no “one size fits all” approach to a huddle. The answers lie in your data and following the Baldridge approach for continual process improvement. Organizations who have implemented a sustained huddle process have seen improvement in quality outcomes and customer and employee satisfaction, which in turn increases revenue and reduces turnover. This presentation will walk through how to develop an individualized approach to utilize huddles in your community.