70th AHCA/NCAL Convention and Expo
The need for better communication is a common concern we hear from team members, residents, and family members. We know that improvement in communication improves outcomes on all levels, yet we struggle to find a sustainable solution. Huddles are that solution! But what is a huddle? How does it work? There is no “one size fits all” approach—the answers lie in your data and in following the Baldrige approach for continual process improvement. Organizations that have implemented a sustained huddle process have seen improvement in quality outcomes and customer and employee satisfaction, which in turn increases revenue and reduces turnover. This presentation will walk through how to develop an individualized approach to using huddles in your community.