70th AHCA/NCAL Convention and Expo
The full Baldrige criteria is complex and requires a significant commitment, but also generates significant returns. Gold recipient organizations out-perform their peers on almost every quality metric. Leaders of Gold organizations will tell you that the key to their success is through the application of the Baldrige criteria. Applicants will also learn how to best use key resources including video series, sample applications, and past feedback reports. This session will provide an in depth look at the requirements of the Baldrige criteria, the changes in the Criteria and an explanation of the scoring system.