70th AHCA/NCAL Convention and Expo
Citations for failure to implement abuse prevention policies, failure to investigate and failure to report are on this rise. This session focuses on the missing elements of an investigation that underlie the majority of the citations. We approach investigations as a QAPI process using data gathering, root cause analysis, PDSA cycles and other elements. We introduce several tools available to organize and document your investigation and action. All of these are easily adaptable to any adverse event that occurs within your home – reportable or not.