Learning Excursion

What Everyone Ought to Know About Implementing CRM & Ticketing Software

Permalink: https://www.eventscribe.com/2019/AAMers/fsPopup.asp?mode=presInfo&PresentationID=490261

In 2018, the Historic New Orleans Collection implemented Tessitura, a combined CRM (constituent records management) and ticketing software. It has helped integrate departments including technology, marketing, development, programs, and visitor services. Hear how staff researched, selected, implemented, and tested the software, and the lessons learned from the process.

No transportation provided. Tour will meet at 533 Royal St., New Orleans, LA 70130

Ticket price: $15.00

No food provided.

Accessibility
We have elevators and can provide ramps. Service animals are welcome. We can provide printed materials, will have a speaker and microphones, and can provide staff to assist as needed.

Guests are encouraged to bring an umbrella and a sweater to wear inside.

Learning Objectives:

• Know which questions to ask when researching combined CRM and ticketing software.
• Understand the benefits and complexities of integrating such software into museum operations.
• Learn how to talk with stakeholders about researching, purchasing, and implementing combined or separate ticketing and CRM software.