Practice Management


Addressing and Overcoming Burnout in Clinical Practice

Thursday, October 25
9:00 AM - 10:15 AM
Location: W240

Rates of burnout among clinicians range from 30% to 65% depending on specialty. Given that clinician burnout leads to both personal risks, like increase risk of suicide, and professional risks, such as decreased patient safety scores, it is essential that health care providers take burnout avoidance measures. This session will educate clinicians and the health care team about the risk of burnout in the health care setting and factors contributing to this risk. Attendees will learn practical strategies for addressing burnout once it is identified as well as tools for regularly assessing burnout with the goal of prevention.

W. Clay Jackson, MD, DipTh

Asst Professor of Clinical Psychiatry and Family Medicine, University of Tennessee College of Medicine

W. Clay Jackson, MD, DipTh, is a Clinical Assistant Professor of Family Medicine and Psychiatry at the University of Tennessee College of Medicine in Memphis, Tennessee, where he maintains a private practice in family medicine, and directs the palliative medicine program at the West Cancer Center. Dr. Jackson also serves as the Associate Fellowship Director for Palliative Medicine at the University of Tennessee College of Medicine. From this professional platform, he leads multiple teams of dedicated clinicians who have helped to transform the experience of seriously ill patients in the Mid-South.

Dr. Jackson earned his Bachelor of Science degree in Biology and Chemistry at Union University in Jackson, Tennessee, and his Diploma in Theology at Oxford University in England. He serves as the President of the Academy of Integrative Pain Management, is a Fellow of the American Academy of Family Physicians, holds a Certificate of Added Qualification in Hospice and Palliative Medicine, and is a member of the Alpha Omega Alpha Medical Honor Society.

Dr. Jackson has been the recipient of numerous clinical and teaching awards, and has had his research published in numerous journals, including Family Medicine, Journal of Affective Disorders, Journal of Clinical Psychiatry, and the Journal of the American Medical Association. He also serves as Editor in Chief of The Pain Practitioner. A frequently invited speaker at national and international professional meetings, he has also been featured in several multimedia projects concerning the treatment of affective disorders and chronic pain, as well as the history and philosophy of medicine.

Outside medicine, his interests include an active outdoor lifestyle, literature, music, and theology. His most fulfilling role, without a doubt, is being a dad and a husband. Dr. Jackson believes in Memphis as a place where grit meets grace.


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Erin Tolbert, MSN, FNP-C

Founder and Owner, MidlevelU, LLC; Nurse Practitioner, Emergency Services Network
MidlevelU, LLC
Nashville, TN

Erin Tolbert, MSN, FNP-C, is an emergency nurse practitioner and the founder of Erin practices in a level II trauma center treating patients of all ages for urgent and emergent medical conditions. MidlevelU is an online community of practicing and aspiring nurse practitioners and physician assistants with more than 100,000 monthly visitors. Its programs provide education for healthcare professionals and also match healthcare providers with facilities that treat underserved patients. Erin also appears regularly as a healthcare expert on national media outlets such as CNN and the Fox News Channel.

Erin’s new book, “Unlocking the Value of Nurse Practitioners and Physician Assistants”, empowers readers with practical, actionable strategies for improving practice structure and hiring practices with nurse practitioners and physician assistants.


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Addressing and Overcoming Burnout in Clinical Practice

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