Business Operations

2018 WQA Convention and Exposition

Business Operations Boot Camp: Cutting Overhead Workshop

Sunday, March 25
1:00 PM - 2:50 PM

The focus of the training will be on the service call as a profit center. How to bill for the task completed versus the time spent. By doing so you will be judged on the value of the job completed not the time spent.

Desired profitability can be obtained with complete visibility of all costs, incorporating those costs with desired profit. Participants will utilize expenses, Departmentalized Income Statement and Burdened Labor Costing in conjunction with desired profitability percentage to obtain their desired benchmarks in each service call by using:
• A process that is repeatable, trainable, and trackable
• Developing your own Flat Rate program
• Using Burdened Labor Costing when setting pricing
• Understanding all of your personal costs to set pricing
• Using time studies to set realistic benchmarks

Session format will be a combination of interactive attendee participation and presentation, using a combination of handouts and visual aids.

Attendees will acquire the necessary information to be able to restructure their service organization to create a performance culture with well-designed profitable service calls.

Learning Objectives:

Michael Thompson

President
Applied Management Group, Inc.

Michael Thompson and Kelcey Thompson are the President and Vice President of Applied Management Group, Inc. With a combined experience of over 50 years in management and training for such companies as Culligan International, IBM, Haworth, Osmonics, and St. Luke’s Wheaton Franciscan Hospital. They have developed and facilitated training for owners, managers and staff throughout North America. Their training and mentoring encompasses sales, technical service, customer service, management, administrative using “best-in-class” techniques. They are published authors and nationally known speakers.
We have learned over the years that profitability isn’t always more sales. Profitability is the “ability” to “profit” in any environment; this is done through knowledge, understanding, and the right tools. Our Apex eSuite SaaS program offers a unique advantage by not only helping businesses become more profitable, but by establishing a strategic enterprise to maximize labor efficiencies and accurate pricing models.

Presentation(s):

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