Chief Operating Officer
Jen Piccotti is Chief Operating Officer at ManagInc. She is the multifamily industry’s leading educator and authority on resident retention, employee retention and reputation management. Jen got her start in the industry with Shea Properties as Quality Manager. She then founded her own consulting firm, Service Quality Resources, that provided process improvement guidance for the healthcare, non-profit and property management industries. In 2008, Jen joined SatisFacts as SVP of Education and Consulting, leading client support and brand management for SatisFacts and ApartmentRatings.com; this included resident retention programs, action planning, customer service education, reputation management coaching, and content development.