Management Skills

TAA Education Conference & Lone Star Expo

The 2018 Multifamily CSR Benchmark Study

Friday, April 27
10:15 AM - 11:15 AM

This session reveals the results of ManagInc's landmark study of the leaders of 71 property management companies, representing over 1.5 million units. The study focused on Corporate Social Responsibility (CSR) practices within the multifamily industry, specifically on programs aimed to address the needs of all stakeholders, including: employees, suppliers, residents and the communities they operate within. In addition, the study investigated perceptions about the importance of CSR and its impact on organizational performance.

Jen Piccotti

Chief Operating Officer
ManagInc.

Jen Piccotti is Chief Operating Officer at ManagInc. She is the multifamily industry’s leading educator and authority on resident retention, employee retention and reputation management. Jen got her start in the industry with Shea Properties as Quality Manager. She then founded her own consulting firm, Service Quality Resources, that provided process improvement guidance for the healthcare, non-profit and property management industries. In 2008, Jen joined SatisFacts as SVP of Education and Consulting, leading client support and brand management for SatisFacts and ApartmentRatings.com; this included resident retention programs, action planning, customer service education, reputation management coaching, and content development.

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