TAA Education Conference & Lone Star Expo

Measure Twice: Improve Your Maintenance Program & The Bottom Line

Friday, April 27
9:00 AM - 10:00 AM

Sponsored By: 

Leasing teams are graded using secret shopper scores – Why not grade the maintenance staff? Studies show that quality of maintenance and fast work order response are primary factors in leasing and renewals. With online leasing, payments and service requests, Maintenance Teams represent apartment communities more and more. Attend this session for ways to “measure” current maintenance operations, engage the “front line,” and shape the future of your entire on-site operations for increased bottom line results!

Mary Gwyn

Chief Innovator
Apartment Dynamics

Mary Gwyn, CPM, is Chief Innovator of Apartment Dynamics. She consults and trains all over the country, and operates an innovative management company which successfully implements her marketing and operating strategies. A skilled in-person and web presenter, her training is based on proven results designed to enhance revenue. With a unique ability to “diagnose and prescribe” solutions for underperforming assets, Mary specializes in management, marketing and maintenance operations.


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Paul Rhodes

National Safety & Maintenance Instructor
National Apartment Association Education Institute

Paul Rhodes is the National Safety and Maintenance Instructor for NAAEI. Paul has been melding customer service and problem solving his entire career. His history includes teaching First Aid and CPR for the Red Cross, and training Store managers for a small bookstore chain. Paul has spent the past 21 years working in the apartment industry in positions ranging from Pool Remodeling Technician to Maintenance Supervisor. For the past 11 years he has been traveling the country providing instruction on many maintenance related topics. His background in all aspects of Apartment Maintenance and Management has allowed him to speak on behalf of HD Supply and the National Apartment Association Education Institute.


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Measure Twice: Improve Your Maintenance Program & The Bottom Line

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