The Intersection of Emotional Intelligence, Book Smarts, and Life Experiences: How They Drive Crucial Conversations
Tuesday, July 24
3:15 PM - 4:45 PM
Location: Grand Ballroom D
Breakout Session Presenter(s)
There is no denying the impact an authentic relationship has on the ability to have bold conversations on sensitive topics such as Diversity, Inclusion, and Equity. ‘Serving the needs of the Server’ is the theme for this short and powerful presentation. In order to address such emotions as ‘compassion fatigue’, ‘burnout’, and ‘stress’, leaders must understand and be able to quickly identify when team members exhibit behaviors that distract from delivering efficient and effect service according to the organization’s mission. The I/DD community consists of individuals who are considered to be some of the most vulnerable amongst us. There is no single textbook, program, certificate, or experience that equips a person to be the best to partner with such individuals. Rather, a collection of what is learned both in the classroom and through life experiences, including how we personally respond to our own emotions, is how a person delivers the most caring and authentic service to others. There is diversity in thought, ability, socioeconomics, race, gender, intellectual ability, and support structures just to name a few. Understanding the depth and breadth of services provided by The Arc, this presentation is unapologetically selfish about serving the needs of those who choose to professionally or voluntarily serve the needs of others. The framework provided in this 90 minute presentation will offer research, self-assessment tools, and recommended next steps for a person to manage their own emotions and behaviors to reduce the level of stress and burnout in the process of serving others.