Incorporating Quality Customer Service Into IACUC Administration

Wednesday, March 21
11:00 AM - 12:15 PM
Location: Madison

This interactive session will provide ideas about quality customer service. During this session, speakers and attendees will:

Melinda Bruns, RVT, RLATG, CPIA

IACUC Quality Improvement Specialist
The Ohio State University

Melinda Bruns, RVT, RLATG, CPIA has been an IACUC Quality Improvement Specialist at The Ohio State University since 2014. Prior to her employment at Ohio State, she had developed and led the Post Approval Monitoring (PAM) program at the University of Cincinnati. Melinda earned her Bachelors of Biological Sciences from the University of Cincinnati. She is also a Registered Veterinary Technician (RVT) by the Ohio Veterinary Medical Licensing Board and Certified Professional in IACUC Administration (CPIA).


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Christopher Dillon, BA, LATG, CPIA

Executive Director, Regulatory Compliance; IACUC Chair
MPI Research

Christopher Dillon BA, LATG, CPIA, serves as the Executive Director of Regulatory Compliance and the IACUC Chair at MPI Research. Mr. Dillon is responsible for the oversight of the organization’s Animal Welfare and Compliance Office, Animal Care and Use Program, including the direction of the IACUC and Regulatory and Systems Compliance. He and his staff lead compliance programs throughout the organization with an emphasis on establishing effective and efficient policies and procedures for the identification, correction, and prevention of noncompliance, guided by applicable rules, regulations, and best practices. Mr. Dillon received a bachelor’s degree in philosophy from Western Michigan University and has dedicated more than 13 years to leadership roles within the life sciences industry. He serves on the Board of Directors for the Michigan Society for Medical Research and the Society for the Prevention of Cruelty to Animals of Southwest Michigan, and he is an active member of the American Association of Laboratory Animal Science, PRIM&R, and the Society of Quality Assurance.


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Sally E. Light, BA, CPIA

IACUC Administrator, Office of Regulatory Affairs
Michigan State University

Sally E. Light, BA, CPIA has been the IACUC Administrator at Michigan State University since 2005. Previously she was the administrator for the Office of Clinical Research in the College of Veterinary Medicine and an administrator at the Diagnostic Center for Population and Animal Health at MSU. She received her bachelor’s degree from Pennsylvania State University. She has published in Lab Animal, facilitated workshops at PRIM&R Conferences, and presented at Big Ten IACUC conferences and IACUC Administrator’s Best Practices on IACUC issues. She serves on various MSU committees.


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Incorporating Quality Customer Service Into IACUC Administration

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