Track 2 - Leadership

Management and Workforce Development

Sharing Session - 30 Minutes

E3 - Engaging Staff in the Public Health Accreditation Board Process: Lessons from Boston

Wednesday, July 11
1:30 PM - 2:00 PM
Location: Balcony J

One accelerating strategy to unleash the potential of local public health is to engage department staff in their role to achieve Public Health Accreditation Board accreditation. The Boston Public Health Commission developed a multi-pronged engagement plan to prepare staff for their site visit roles through games, trivia, engaging resources, mock practice, and an accreditation mascot. Learn how the Boston Public Health Commission engaged more than 1,000 staff across five campuses in a fun way, which led to an ultimately successful journey.


Accreditation, Leadership & Management, QI & Assurance

Osagie Ebekozien, MD, MPH, CPHQ, CPHRM

Director, Office of Accreditation and Quality Improvement
Boston Public Health Commission

Dr. Osagie Ebekozien is the Director, Office of Accreditation and Quality Improvement at Boston Public Health Commission (BPHC), in this role he works with a team of dedicated professionals to advance an organization-wide culture of quality improvement, performance management and other strategic initiatives. He led BPHC to achieve Public Health Accreditation in 2017 and has been using findings from the process to drive system changes further in the organization.
He also served as the Lead Faculty (Data and Quality Improvement) for Morehouse School of Medicine National Diabetes Health Equity Collaborative, where he coached numerous national teams on quality improvement and performance management.
Prior to joining BPHC, he managed performance improvement, accreditation, risk management and patient safety at Whittier Street Health Center (a Boston Federally Qualified Health Center that serves over 30,000 patients). In this role, he led the organization to achieve NCQA Patient Centered Medical Home level 3 recognition (highest level), Joint Commission Gold standard (highest level) and managed numerous operational improvement and community based improvement grants.
Dr. Ebekozien work focuses on using performance management principles to improve outcomes for vulnerable population. He has shared them at numerous national conferences, webinars and peer review publications.
He received his Medical Degree from University of Ibadan, Nigeria and Masters of Public Health (M.P.H) degree from Harvard T.H Chan School of Public Health, Boston. He is a Certified Professional in Healthcare Quality (CPHQ), Healthcare Risk Management (CPHRM) and Lean Six Sigma Black Belt.


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Ann Henry, MPH

Coordinator, Office of Accreditation and Quality Improvement
Boston Public Health Commission

Ann Henry currently serves as the Accreditation and Quality Improvement Coordinator for the Boston Public Health Commission (BPHC). In this role, she coordinated all Public Health Accreditation Board activities, including collating documents, collaborating on BPHC’s accreditation application, and engaging BPHC’s 1100 staff to achieve public health accreditation in November 2017.
Ms. Henry is also responsible for contributing to an organization-wide culture of continuous improvement. Over the past two years, she has trained staff in basic quality improvement tools and methodology, coached improvement projects across BPHC’s administrative and public health programming, and contributed to the development of BPHC’s Performance Management System.
Ms. Henry holds a Masters in Public Health from Boston University and a Bachelor of Science from Ithaca College.


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Rita Nieves, RN, MPH, LICSW

Deputy Director
Boston Public Health Commission

Ms. Nieves is a bilingual/bicultural nurse, social worker and substance use treatment administrator with over 20 years of management experience in substance abuse treatment. Since April 2016, Ms. Nieves has been in the role of Deputy Director of the Boston Public Health Commission (BPHC). In her Deputy role, she works closely with BPHC’s Executive Director and Senior Leadership Team to establish priorities and manage the on-going work of the Commission and use a health equity approach on a larger scale to help guide and fulfill the Boston Public Health Commission’s mission. Ms. Nieves was the Director of the Recovery Services Bureau for BPHC for approximately fourteen years and prior to assuming the Bureau Director role, she was the Director of the Women and Families Substance Use Treatment Services Division. Under her direction, the Bureau received and successfully implemented over 14 federally-funded grant projects, as well as seven state-funded grant projects, bringing over 38 million dollars to Boston to develop, implement and evaluate innovative substance use programming.
Over the last 20 years, Rita’s work has focused on the development and implementation of community-based, gender-specific and culturally tailored substance use treatment programs and interventions. In collaboration with Colleagues at Boston University and Northeastern University, Ms. Nieves developed an outpatient, an intensive outpatient, and a residential treatment program for women, as well as an outpatient treatment program for men. This work has been supported, in part, by multiple federal and state grants with a focus on the following populations: Latina and African American women and men, pregnant and postpartum women, individuals returning from incarceration, co-occurring disorders and trauma, HIV prevention, and training of public health professionals in substance abuse prevention and treatment. This work has resulted in numerous publications that have contributed to the literature on substance use treatment of disenfranchised populations. Further, Ms. Nieves has contributed to the development of treatment manuals in the areas of trauma, mindfulness-based relapse prevention, spirituality, family reunification, economic skills, leadership, entrepreneurship training and neurobiology of drug use. These have been disseminated and used to train staff in multiple agencies. In addition, Ms. Nieves co-developed, implemented and tested the Boston Consortium Model (BCM) of Integrated Treatment, which is listed in the SAMHSA NREPP website as an evidence based program.


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E3 - Engaging Staff in the Public Health Accreditation Board Process: Lessons from Boston


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