Category: Public Librarians Symposium

102 - The Art of Conversation: A Comparative Analysis of Best Practices and Guidelines for Reference Interviews and Medical Interviews

Tuesday, May 22
2:00 PM – 2:55 PM

Objectives: The purpose of this study is to examine the similarities and differences between reference interviews and medical interviews. The reason for this is to identify overlaps between the practice of librarians and health professionals, and find common ground for communication, as well as to seek to improve the reference interview by incorporating best practices from other fields.

This project consists of a comparative content analysis of interview guidelines identified from professional associations and scholarly literature.

Findings uncovered structural similarity between different guidelines, with key differences identified in terms of nuance and engagement with specific populations and sensitive situations.

There is much that librarians can learn from health professionals in terms of overlapping skills and interview techniques, that has not yet been fully explored.

Keywords: Reference, Reference Interview, Medical Interview, Professional Practices,

Caitlin Plovnick

Coordinator for Teaching & Learning
Seattle University Library
Seattle, Washington

Caitlin Plovnick is a Research Services Librarian and Coordinator for Teaching and Learning for the Lemieux Library & McGoldrick Learning Commons at Seattle University, where she provides instruction, research services, and resource management to the College of Nursing and department of Kinesiology.

Rachel KEIKO. Stark

Health Sciences Librarian
California State University, Sacramento University Library
Sacramento, California

Rachel Keiko Stark, MS, AHIP, is the Health Sciences Librarian for California State University, Sacramento. After completing her graduate degree in 2012, Rachel worked in a variety of libraries, including the Kaiser Permanente Libraries, University of the Pacific, and the Sacramento Public Libraries. She is a Spectrum Scholar and a Rising Star. Rachel's professional interests include library management, utilization of library space, gamification, and diversity in libraries. Rachel is a dedicated dog mom and is always happy to discuss geeky things and play board games.