Traditional Poster Round


Medical Assistant Skills Blitz

Tuesday, May 15
09:45 - 10:45
Location: The Gate, Atrium Level

Abstract : Discussion: Children’s Minnesota has many outpatient clinics throughout the Minneapolis-St. Paul metropolitan area. Several clinics were previously private practice, with variations in clinical practice not consistently aligned with Children’s clinical standards, particularly with Medical Assistants (MAs). Ambulatory leadership, the Center for Development and Clinical Practice and Children’s Minnesota Simulation Center collaborated to design an onboarding skills day for MAs across the Children’s Minnesota healthcare system.
Educational Goal: The overall goal of this onboarding process is to ensure skills are performed within Children’s clinical standards and provide practice consistency throughout all outpatient clinics.
Proposed approach: MA Skills Blitz day is designed as a boot-camp style approach with skill stations including vital signs, height/weight measurement, injection administration, urine collection and emergency response. Each skill station includes a scenario with an associated skill. Learners will perform the scenario and skill with an opportunity for debriefing and feedback afterwards. The four skill stations represent skills expected of MAs throughout Children’s clinics and coincides with new employee orientation. Other clinic-specific skills will be addressed by individual clinics. All new hires participating will receive a document upon completion to give to their individual clinic. This document will assist preceptors by giving them a clear picture of the learners’ baseline abilities as they navigate the orientation process.
Our current target implementation date is March 2018.
Conundrum/challenges: Historically, we do not onboard MAs in large numbers, often only training one to two MAs at a time. Based on the amount of resources and instructors required for this type of educational opportunity, it is unclear if this is appropriate for the number of learners. The hiring process is inconsistent as well, therefore planning times and dates in the future could be challenging.
Questions for discussion:
1) How do you justify the use of multiple resources and instructors for 1-2 learners?
2) Instructors assisting have little exposure to simulation and debriefing, how do I assist this process?

Suzanne M. Nelson, RN, PCNS-BC

Simulation Specialist
Children's Minnesota
St. Paul, Minnesota

Suzanne Nelson, RN, PCNS is a Simulation Specialist at Children's Hospitals & Clinics of Minnesota.
For 15 years Suzanne built pediatric nursing knowledge through bedside work in medical-surgical and emergency department settings. During her bedside practice, Suzanne immersed herself in clinical practice and quality improvement projects and obtained her Master’s Degree as a Pediatric Clinical Nurse Specialist. The combination of clinical and educational experience allowed Suzanne to become a Simulation Specialist 3 years ago where she continues to pursue her passion for clinical education, patient safety and systems improvement.


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Lennox Huang, MD

Chief Medical Officer, VP Medical & Academic Affairs
The Hospital for Sick Children, ON, Canada

Dr. Lennox Huang is the Chief Medical Officer and Vice President for Medical and Academic Affairs at the Hospital for Sick Children in Toronto, Canada. He is a staff physician in the Pediatric Critical Care Unit at Sick Kids and holds the rank of Associate Professor in the Department of Paediatrics at the University of Toronto and Associate Clinical Professor of Pediatrics at McMaster University.

Dr. Huang’s past leadership roles include Chair of the Department of Pediatrics at McMaster University and the Chief of Pediatrics at Hamilton Health Sciences and St. Joseph's Healthcare Hamilton. Dr. Huang has held leadership roles at the regional, provincial and national level including President of the Regional Medical Associates of Hamilton, and Vice President of the Paediatric Chairs of Canada.

Dr. Huang’s interests are in the areas of simulation, patient safety, and quality improvement. He has led projects using Lean principles and in-situ simulation to guide the design and testing of clinical spaces and has incorporated simulation into hospital-wide safety initiatives.


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Medical Assistant Skills Blitz

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