Traditional Poster Round
Medical Assistant Skills Blitz
Tuesday, May 15
09:45 - 10:45
Location: The Gate, Atrium Level
Abstract : Discussion: Children’s Minnesota has many outpatient clinics throughout the Minneapolis-St. Paul metropolitan area. Several clinics were previously private practice, with variations in clinical practice not consistently aligned with Children’s clinical standards, particularly with Medical Assistants (MAs). Ambulatory leadership, the Center for Development and Clinical Practice and Children’s Minnesota Simulation Center collaborated to design an onboarding skills day for MAs across the Children’s Minnesota healthcare system.
Educational Goal: The overall goal of this onboarding process is to ensure skills are performed within Children’s clinical standards and provide practice consistency throughout all outpatient clinics.
Proposed approach: MA Skills Blitz day is designed as a boot-camp style approach with skill stations including vital signs, height/weight measurement, injection administration, urine collection and emergency response. Each skill station includes a scenario with an associated skill. Learners will perform the scenario and skill with an opportunity for debriefing and feedback afterwards. The four skill stations represent skills expected of MAs throughout Children’s clinics and coincides with new employee orientation. Other clinic-specific skills will be addressed by individual clinics. All new hires participating will receive a document upon completion to give to their individual clinic. This document will assist preceptors by giving them a clear picture of the learners’ baseline abilities as they navigate the orientation process.
Our current target implementation date is March 2018.
Conundrum/challenges: Historically, we do not onboard MAs in large numbers, often only training one to two MAs at a time. Based on the amount of resources and instructors required for this type of educational opportunity, it is unclear if this is appropriate for the number of learners. The hiring process is inconsistent as well, therefore planning times and dates in the future could be challenging.
Questions for discussion:
1) How do you justify the use of multiple resources and instructors for 1-2 learners?
2) Instructors assisting have little exposure to simulation and debriefing, how do I assist this process?
Lennox Huang, MD
Chief Medical Officer, VP Medical & Academic Affairs
The Hospital for Sick Children, ON, Canada