Keynote Presentation

Oral

Complexity is in the eye of the beholder

Monday, May 14
08:30 - 09:30
Location: Universe Ballroom 123

Today’s health care systems are often described as complex, or even as complex adaptive systems. Complexity is in this way used to explain a otherwise incomprehensible events or phenomena. The presentation will take a critical look at the concept of complexity and consider whether it actually contributes to how we can understand and manage everyday clinical work.

Erik Hollnagel

Erik Hollnagel is Senior professor of Patient Safety at Jönköping University (Sweden), Adjunct Professor, Central Queensland University (Australia), Visiting Professorial Fellow, Macquarie University (Australia), and Visiting Fellow, Institute for Advanced Study, Technische Universität München (Germany). He has also been professor at the University of Linköping (Sweden), Ecole des Mines de Paris (France), and University of Southern Denmark. Erik has throughout his career worked at universities, research centres, and with industries in many countries and with problems from a variety of domains including nuclear power generation, aerospace and aviation, software engineering, land-based and maritime transportation, industrial production, and healthcare. He has published widely and is the author/editor of 24 books, including five books on resilience engineering, as well as a large number of papers and book chapters. Erik has been President of the European Association of Cognitive Ergonomics (1994 – 2000) as well as co-founder and past President of the Resilience Engineering Association.

The short version:
Erik Hollnagel is Senior professor of Patient Safety at Jönköping University (Sweden). He has worked at universities, research centres, and with industries in many countries with problems from a variety of domains including nuclear power, aviation, software engineering, transportation, industrial production, and healthcare. He is the author/editor of 24 books, including four books on resilient health care. as well as a large number of papers and book chapters.

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