Senior Director, Enterprise Quality and Accreditation
Health Care Service Corporation (HCSC)
Dayna Bell is currently the Senior Director, Enterprise Quality & Accreditation at Health Care Service Corporation (HCSC). HCSC offers a wide variety of health and life insurance products, as well as related services, through its operating divisions and subsidiaries; including BCBSIL, BCBSTX, BCBSNM, BCBSMO, and BCBSOK. She has accountability for developing and implementing accreditation strategies, activities and programs that comply with accreditation standards (NCQA, URAC, AAAHC), federal regulations (ACA, CMS) and state regulations. Dayna is responsible for reporting key metrics to quality improvement committees, designing quality studies, driving meaningful analysis and managing budget activities.
Dayna previously served as the Assistant Vice President, Accreditation with the National Committee for Quality Assurance, where she held a variety of roles during her more than 18-year tenure. As the AVP, Accreditation, she was responsible for overseeing the day-to-day operations of NCQA's Accreditation and Certification programs, including but not limited to the recruitment of new business, scheduling of the surveys, management of HEDIS performance assessment process, analysis of structure and complex survey issues, management of survey forecasting, scheduling and training of surveyors, management of off- and on-site survey processes, and the administering of the final report.
Dayna has been an NCQA surveyor since 1999. She holds an MBA and a Masters of Science in Management with a concentration in Health Care Administration, both from the University of Maryland.
Friday, October 5
2:15 PM – 3:15 PM