Morning Workshops

2018 HPC National Conference Session

Roger That: Clear Communication Skill Building

Monday, April 23
8:30 AM - 12:00 PM
Location: Salon C (5th Floor)
CEUs: BPI, InterNachi, NARI, ASHI

Effective communication is integral to successful home performance and weatherization processes. Whether staff are interacting with each other, residents, contractors, vendors, or other energy professionals, the quality of that communication influences sales; customer service & satisfaction; operation & maintenance of installed measures; and the likelihood of achieving persistent behavior change. The purpose of this session is to develop self-awareness and skill as senders and receivers of verbal messages. Using real world examples, we’ll explore techniques to improve the outcomes of our conversations.

Learning Objectives:

Rana Belshe

Conservation Connection Consulting

Rana Belshe, Conservation Connection Consulting Principal, has been an independent conservation, efficiency, & education consultant since 1983. She works with groups across the country to increase the likelihood that residents of all persuasions make household choices that reduce waste and pollution. A recovering techie & proponent of life-long learning, she is proud of having written WisWAP's first Technical Standards in 1982, led DOE's Baseload & Occupant Education Standard Work Specifications (SWS) process in 2010, & co-presented on human comfort at the first Affordable Comfort conference in 1986. She celebrates the progress we've made as individuals & organizations within this maturing industry, and is glad she lives in the Wisconsin woods where the changing seasons bring constant renewal.


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Suzanne Harmelink

Senior Manager
WECC (Wisconsin Energy Conservation Corporation)

Suzanne is a nationally-recognized energy professional with 25 years of experience in the design and management of residential efficiency and training programs. She is a distinguished leader in developing curriculum and strategies for weatherization training courses and events—playing a fundamental role in facilitating the education and accreditations necessary for service providers to successfully implement energy efficiency upgrades for low-income residents in Wisconsin. Suzanne directs all tasks related to WECC’s technical training center and BPI test center.


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Roger That: Clear Communication Skill Building

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