Partner Exchange - New/Existing Sales

Partner Exchange

Performing Strategic Account Meetings

Monday, March 19
2:15 PM - 3:15 PM
Room: Shedd B

Format: Partner Exchange Presentation

Strategic account meetings are critical to customer success. The key benefits include gaining executive access, building customer loyalty and ensuring that you are focused on your client's business objectives and strategies. Learn how to prepare for a successful account meeting.

Learning Objectives:

Ginny Ferguson

Director, Client Account Management
Sikich

Ginny Ferguson is a client service enthusiast and customer experience expert. The last thriteen years of her career have been focused on Microsoft Dynamics spanning marketing, sales and account management as an individual contributor and leader. Currently, Ginny is responsilbe for leading the National SMB ERP Client Account Management team at Sikich. She spends her professional time meeting with clients and designing client retention activities including user groups, support plans, newsletters, webinars, client appreciation events and customer satisfaction surveys. Her personal time is spent raising four children and enjoying outdoor time with family.

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Performing Strategic Account Meetings



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