Executive Leadership

GPUG Amplify

Successful Business Process Mapping

Wednesday, March 21
1:15 PM - 2:15 PM
Room: Shedd B

Format: Presentation

CPE: 1

Feeling the pride of business growth but the pain of inefficient business processes? This is a crossroads that most CEOs, CFOs, and business managers reach at some point. If you fit into this scenario then perhaps it’s time for a business process review. The good news is that a business process review (BPR) doesn’t have to be an expensive consulting engagement.

In this session we will teach you the strategies to lead your own Business Process Review sessions within your organization. We will cover everything from building a dream team, to questioning strategies, and tools to leverage & measure your success.

Learning Objectives:

Ginny Ferguson

Director, Client Account Management
Sikich

Ginny Ferguson is a client service enthusiast and customer experience expert. The last thriteen years of her career have been focused on Microsoft Dynamics spanning marketing, sales and account management as an individual contributor and leader. Currently, Ginny is responsilbe for leading the National SMB ERP Client Account Management team at Sikich. She spends her professional time meeting with clients and designing client retention activities including user groups, support plans, newsletters, webinars, client appreciation events and customer satisfaction surveys. Her personal time is spent raising four children and enjoying outdoor time with family.

Presentation(s):

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