Patient Education Design and Delivery
Conference Presentation: Destination: Patient Outcomes – Our Journey to Improving Patient Care
Facilitating Patient-Provider Understanding in Today’s Busy Practice
Tuesday, January 23
10:00 AM - 11:00 AM
Location: Del Lago 3-4
Physician Credits: 1.0
Nursing CE Credits: 1.0
Pharmacy Credits: 1.0
ACPE UAN: 0809-9999-18-104-L04-P (Knowledge)
CHCP Exam Designation: CHCP Professional Exam
This session is well aligned to the 2018 annual meeting theme of the patient journey. Patient engagement in the context of healthcare education can consist of multiple facets, but the bedrock is always the bidirectional flow of information between patient and providers. Although some progress has been made in recent years on improving patient-provider communication, the need for patient engagement tools that foster better understanding is evident. In this session, the presenters will provide a detailed road map for developing in-practice educational resources in multiple healthcare settings.
Effective patient education resources that promote effective communication and shared decision making need to be incorporated into clinical practice to promote a robust discussion between patients and their providers, leading to improved patient outcomes and quality of life.
This session will reference a multiphase educational initiative deployed over a 2-year period that was designed to positively affect clinician-patient interactions related to chronic migraine. Migraine is a debilitating condition that can significantly affect a patient’s quality of life. The clinical definition of chronic migraine is a headache with a minimum duration of 4 hours per day that occurs 15 or more days per month. Patients with chronic migraine spend at least half their days with debilitating pain, nausea, vomiting, photophobia, and phonophobia. Such problems interfere with patients’ daily lives, affecting their ability to function and sustain personal relationships.
By providing nurse practitioners with interactive patient resources to use in the clinical setting, the presenters were able to stimulate discussion between nurse practitioners and patients regarding potential or chronic migraine, with the ultimate goal of improving patient outcomes. To facilitate an engaging, productive, and informative conversation with patients, the presenters developed and produced an interactive “flip chart,” among other tools, to be used in the exam room. The resources contained patient-friendly text and images to assist clinicians in disseminating information in an easy-to-understand manner.
A cohort of 953 nurse practitioners opted in to use the resources and evaluate their efficacy. The evaluation will include surveys to determine the utility and usability of the materials, measure qualitative feedback as well as perceived patient satisfaction, and gather representative patient stories from those who have used them. Analyzed data will be reviewed during the presentation.
- Upon completion, participant will be able to describe processes to assess critical patient education needs through patient surveys and focus groups
- Upon completion, participant will be able to demonstrate increased knowledge in the development of patient-centric educational materials designed for use inside the practice setting
- Upon completion, participants will be able to better measure the effectiveness of patient education through multiple methods