Patient-Centered CPD including Outcomes Assessment Models
Conference Presentation: Destination: Patient Outcomes - Our Journey to Improving Patient Care
Raise Your Voice: A Practical Guide to Incorporating Patient Voices into Live and On-Demand Education Activities
Monday, January 22
11:00 AM - 12:00 PM
Location: Palazzo F
Physician Credits: 1.0
Nursing CE Credits: 1.0
Pharmacy Credits: 1.0
ACPE UAN: 0809-9999-18-066-L04-P (Knowledge)
Ted Singer, BA, CHCP
PVI, PeerView Institute for Medical Education, Inc.
Mount Kisco, New York
Session DescriptionFinding Patient/Caregiver Collaborators: What are the best practices in finding great patients and caregivers to integrate into your activity? Is your faculty the best source? Should you be working with patient advocacy groups to identify potential patients? Should you use actors or standardize patients? We will also discuss the role that social media can play in broadening the reach of patient-centered activities.
Ever since the IOM defined patient-centered as, "Providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions," health systems have been trying to live up to this challenging mission, and medical educators have, too! As CPD activities have increasingly included patient/caregiver perspectives, best practices for doing so have begun to emerge.
This session will focus on a series of case studies for integrating patient and caregiver voices and perspectives into CPD activities based on initiatives which took place over the past year. The case studies will include a mix of educational formats and therapeutic areas including:
Educational Settings discussed: in-person and on-demand
Therapeutic Areas: Oncology, hematology, auto-immune disease, respiratory/pulmonary conditions and ophthalmology
Topics for Discussion/Review will include:
Utilizing patients and caregivers as faculty: Collaborating with patients and their caregivers to develop education is a process requiring flexibility, patience, and excellent coordination and communication. Depending on the relevant condition, patients' ability to travel and communicate may be compromised and unanticipated conflicts often arise.
Introducing patient perspectives in novel ways: If using a patient or a caregiver as a faculty member proves difficult, what are some other methods for making education more patient-centric? We will review several different approaches including using patient survey data to prep teachable moments via cognitive dissonance and weaving patient communication and goals/value discussion in to patient case presentations via TED Talk-style storytelling and narrative.
Attendees will learn a variety of practical strategies for making activities more patient-centered, including patients/caregivers as faculty, introducing patient/caregiver perspectives in novel ways, and collaboration with faculty and patient advocacy groups to support this worthy goal.
- List best practices for incorporating patient/caregiver perspectives into in-person and on-demand educational activities.
- Identify likely collaborative partners for developing education that includes patient/caregiver perspectives.
- Implement strategies to overcome common barriers to incorporating patient voices and perspectives in CPD activities