Conference Presentation: Destination: Patient Outcomes – Our Journey to Improving Patient Care

An Interdisciplinary View of Higher-Level Outcomes Measurement: Best Practices and Pitfalls

Tuesday, January 23
10:00 AM - 11:00 AM
Location: Palazzo E

Physician Credits: 1.0

Nursing CE Credits: 1.0

Pharmacy Credits: 1.0

ACPE UAN: 0809-9999-18-100-L04-P (Knowledge)

CHCP Exam Designation: CHCP Professional Exam

Session Description
It’s perhaps in the mission statement of most of the healthcare education providers. It’s the holy grail for continuing education in the Health Professions. It’s probably the most often discussed topic in meetings. Yet achieving it remains a tall task for most providers. The reasons could be plenty, but it still remains an elusive dream. The dream to reach the highest level of Moore’s CME framework. Yes, we are talking about higher level outcomes measurement! Outcomes such as performance, patient health, and community health.  In this case study session led by planners and educators, the participants will work in groups to review multiple outcomes measurement case scenarios in the academic healthcare, nursing, and medical specialty society settings and devise practical strategies to address the challenges.

As a panel representing diverse provider backgrounds, we understand that measuring high-level outcomes is dependent on a wide range of internal and external factors. Certain factors are unique to the provider setting. However, it is interesting to note that there are some common challenges that all providers face regardless of their provider setting. For example, how do we encourage learners to complete a follow-up post-test or survey 30/60/90/120 days after course completion? What educational interventions could we use to measure learner competence?

The participants will be divided into working groups where each group will be presented with case scenarios from the providers' educational settings. In an effort to ensure case studies comprise a wide range of provider settings, the faculty panel has educators from the medical specialty association, home health care provider, academic healthcare, and technology sectors. Each working group will be presented with a case description and a questionnaire. The group will be tasked with reviewing the case, identifying the challenges and devising practical solutions to improve the outcomes measurement process and techniques. The group will be asked to present the findings to the entire audience followed by a panel/group discussion to review the solutions.

As session takeaways, all participants will be provided with toolkits which include case studies, questionnaires, solutions discussed by other group members and best practices from the faculty panel.

Learning Objectives:

Steve Folstein

Director of Education
American Academy of Allergy, Asthma & Immunology
Milwaukee, Wisconsin

Steve Folstein, MFA MEd is the Director of Education at the American Academy of Allergy, Asthma, and Immunology. There he oversees a continuing education program that includes a large annual meeting and a variety of directly- and jointly-provided live activities, enduring materials, journal-based CME, and PI-CME. Before CME, Steve worked on curriculum, assessment, and outcomes-based higher education as a college professor.


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Paula Booker

Lead Nurse CE Planner
BAYADA Home Health Care
Moorestown, New Jersey

Paula has been a nurse for over 25 years. Her diverse experience spans from hospital floor nursing in a level 1 trauma center including step down ICU to adjunct clinical faculty for two baccalaureate school’s of nursing to nurse manager in a veterans hospital to over 15 years in home care. Her current role in home care is in staff development assisting with on-boarding employees and overseeing continuing education as the lead nurse planner.


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Vanessa Ross

Director of Continuing Medical Education
Des Moines University
Des Moines, Iowa

Ms. Ross is the Director of Continuing Medical Education at Des Moines University, a graduate-only health sciences institution. She has 12 years of both academic and clinical CME experience. Her CME program develops and manages approximately 375 activities each year for a multi-disciplinary audience including physicians, nurses, podiatrists, and physician assistants.


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Raja Venkata Akunuru

Director, Client Services
EthosCE Learning Management System
Philadelphia, Pennsylvania

Raja Venkata, CHCP, PMP is Director, Client Services at DLC Solutions. In his 10+ years experience in CE in health professions, Raja has been a part of technology implementations for education providers in medical, nursing and other continuing education sectors. He has led speaker engagements on Lean Six Sigma, project management, LMS and QI. In his spare time, he loves reading books on human psychology and science fiction.


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An Interdisciplinary View of Higher-Level Outcomes Measurement: Best Practices and Pitfalls

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