Systems Thinking

Conference Presentation: Destination: Patient Outcomes – Our Journey to Improving Patient Care

When Life Gives You Chocolate Chips, Make a Process Map

Tuesday, January 23
8:30 AM - 9:30 AM
Location: Palazzo A

Physician Credits: 1.0

Nursing CE Credits: 1.0

Pharmacy Credits: 1.0

ACPE UAN: 0809-9999-18-098-L04-P (Knowledge)

Session Description
This activity will guide the participants through creating a process map for an activity that is easy to relate, baking chocolate chip cookies. This will allow even novice process mappers to engage and take away new skills.

The session begins with a brief overview of process mapping and the value it can bring to a CME organization. From there we start the process mapping, walking through the steps of baking a batch of chocolate chip cookies. This familiar routine will allow participants to actively engage and learn skills that they can apply in work related situations such as content development, project management or accreditation documentation.

Learning Objectives:

Debbie Augustus

Vice President of Educational Strategy
prIME Oncology
Atlanta, Georgia

Debbie is responsible for providing strategic direction and oversight in the
identification, development, and implementation of prIME Oncology’s CME
initiatives.Since 2003, Deborah has worked in certified/accredited CME for ACCME accredited
providers. Deborah has been an ACEhp member for seven years and is a member of the American Society of
Clinical Oncology. She has authored articles in Medical Meetings and the ACEhp Almanac.


Send Email for Debbie Augustus

Emily Kitterman

Director of Metrics and Outcomes
prIME Oncology
ATLANTA, Georgia

Emily Kitterman joined prIME Oncology in March 2016 as the director of
outcomes and metrics. She received her Bachelors of Science from Clemson
University. Emily has expertise in outcomes analysis, outcomes
measurement, and integration of outcomes research. Her responsibilities at
prIME Oncology include managing the outcomes team, facilitating strategy and
innovation in outcomes development, and streamlining processes.


Send Email for Emily Kitterman


When Life Gives You Chocolate Chips, Make a Process Map

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