Patient-Centered CPD including Outcomes Assessment Models

Conference Presentation: Destination: Patient Outcomes – Our Journey to Improving Patient Care

Patient- and Family-Centered Care: Strategies for Culture Change

Physician Credits: 1.0

Nursing CE Credits: 1.0

Pharmacy Credits: 1.0

ACPE UAN: 0809-9999-18-1111-L04-P (Knowledge)

Primary Presenter(s)

• 

  Lea Mabry, M.Ed.

  Director of Office of Continuing Education
  University of Arkansas for Medical Sciences
  Little Rock, Arkansas

Session Description
The Institute for Patient- and Family-Centered Care (IPFCC), a national and international leader for advancing the practice of patient- and family-centered care (PFCC), believes that patients and families are essential allies for quality and safety—not only in direct care interactions, but also in quality improvement, safety initiatives, education of health professionals, research, facility design, and policy development. Patient- and family-centered care leads to better health outcomes, improved patient and family experience of care, better clinician and staff satisfaction, and wiser allocation of resources.
 
We will discuss how our institution is cultivating an institutional culture that is patient- and family-centered. Participants will learn how PFCC approaches have been strategically integrated into practice, programs, and policies throughout the organization. Participants will be introduced to the PFCC Core Concepts of dignity and respect, information sharing, participation, and collaboration. We will share our approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families to redefine their relationships in health care.

Participants will learn strategies for increasing awareness to understand the need for and importance of the four PFCC concepts; how to promote engagement to result in accountable, systemic actions; and how to implement these principles into the clinical setting, interprofessional education, includes patients as partners in research.

We will share our vision for transformation of our organization into one that embraces and cultivates a PFCC culture. The presentation will include ideas for building the capacity for participating in PFCC by (1) developing an infrastructure to embed the philosophy and core concepts of PFCC into practices, policies and organizational culture; 2) educating staff/clinicians to integrate PFCC practices; 3) communicating to create awareness, share experiences and stories; 4) engaging patients and families in all aspects of clinical care, patient-centered outcomes research, and medical/health professions education; 5) developing a statewide network to foster advancement of the practice of PFCC. The presentation will conclude with the outcomes of our efforts.

Learning Objectives:

• Identify how and why PFCC impacts quality and safety
• Discuss a systems approach to increasing awareness, promoting engagement, and implementation of PFCC
• Outline strategies that can change an institution's culture to one that is patient- and family-centered