Speaker's Corner

Speaker's Corner

SC-07 - Consumer at the Center: Providence St. Joseph Health’s Multi-Pronged Approach to Ensuring Consumer and Physician Choice, Access and Engagement Through Technology

Monday, April 30
3:00 PM - 4:00 PM
Location: E450B

Karen Appelbaum

Director of Patient Engagement Center Strategy and Operations
Providence St. Joseph Health

Director, Patient Engagement Center Strategy & Operations Providence St. Joseph Health Karen brings over 12 years of experience in patient/consumer access and financial performance of health systems, in both her current role as a healthcare system Director and previously as an external consultant. At Providence St. Joseph Health, Karen leads the strategy and operations for the Patient Engagement Center and Digital Access Center, developing innovative programs and technology solutions to simplify and improve the way both patients and physicians navigate the vast clinicians and telehealth services available across Providence.

Presentation(s):

Send Email for Karen Appelbaum

Kim Swafford

Group Vice President Telehealth
Providence St. Joseph Health

Kim is the GVP of Telehealth and Health Technology Strategy at Providence St. Joseph Health (PSJH). PSJH telehealth program is one of the largest in the country spanning close to 90 facilities and over 50 regional programs. An integral focus has been on focusing on how both patients and providers access clinical programs and services – by developing Patient & Provider Engagement centers that are powered by a Consumer Engagement Platform (CEP), that creates a high-value healthcare experience for consumers.
Prior to her telehealth role, Kim was the COO for Clinical Program Services at PSJH. In this role, she developed a framework for scaling best practices and developing system-wide Clinical Institutes. She has also held service line roles at Swedish Health System in Seattle, WA and has telehealth experience from Phillips (VISICU).
Kim received Modern Healthcare’s “Up and Comer Award.” She also was chosen as one of the Puget Sound Business Journal's "40 Under 40". Kim earned her Bachelor of Science in Psychology – from Colorado State University and a graduate degree in Healthcare Administration (MHA) and Certificate in Bio-Informatics from University of Washington.
Her passion is focused on creating innovative solutions to simplify the health care experience for consumers.

Presentation(s):

Send Email for Kim Swafford


Assets

SC-07 - Consumer at the Center: Providence St. Joseph Health’s Multi-Pronged Approach to Ensuring Consumer and Physician Choice, Access and Engagement Through Technology



Attendees who have favorited this

Please enter your access key

The asset you are trying to access is locked. Please enter your access key to unlock.

Send Email for Consumer at the Center: Providence St. Joseph Health’s Multi-Pronged Approach to Ensuring Consumer and Physician Choice, Access and Engagement Through Technology