Clinical Services


CS2-14 - The Hits and Misses of Implementing Telehealth in a Regional Health System

Tuesday, May 1
2:00 PM - 3:00 PM
Location: E450B

What happens when you implement telehealth in a large hospital system that includes critical access hospitals as well as regional and federally qualified health centers? Gain insights from the valuable lessons learned in Mission Health’s recent efforts in North Carolina. Explore key elements such as integration, administrative support, provider engagement and stakeholder partnerships. Examine challenges related to staffing, technology and funding as well as regional variations in care.

Learning Objectives:

Steve North

Medical Director for Mission Virtual Care
Mission Center for Telehealth

Dr. North is a practicing Family Physician and Adolescent Medicine specialist at a rural health center in Mitchell County, NC.

In 2011 he founded the Health-e-Schools school-based telemedicine program that currently provides access to acute care, primary care, adolescent medicine and comprehensive asthma services to over 13,000 students at 33 schools in the mountains of western NC. In 2014 the Health-e-Schools program was awarded the American Telemedicine Association’s President’s Award for Health, Quality and Innovation.

He also serves as the Clinical Director for Mission Virtual Care working with a team to integrate inpatient, outpatient, direct to consumer and remote home monitoring into Mission Health, North Carolina’s sixth largest health system that serves the state’s 18 western most counties.

Dr. North is the Rural Telehealth Research Fellow at the University of North Carolina’s Sheps Center for Health Services Research and a member of the National Quality Forum’s Telehealth Committee. He currently serves on the boards of the Mid-Atlantic Telehealth Resource Center and the Foundation for Health Leadership and Innovation and is a co-author of the American Telemedicine Association’s Pediatric Telehealth Guidelines.


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Jonathan Bailey

Chief Program Development Officer
Mission Health System

Jonathan Bailey, MHA, is the Chief Program Development Officer of Mission Health in Asheville, NC, responsible for leading the development and implementation of new and strategic programs across the system. Since joining Mission in 2010, Jonathan has served in executive leadership roles, responsible for strategic planning and operations management of Centers of Excellence including Oncology, Orthopedics, Neurosciences, and Trauma Services. Jonathan holds a Master of Healthcare Administration from UNC-Chapel Hill.


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Marc Westle

Senior Vice President of Innovation
Mission Health

Marc Westle, D.O., is the Senior Vice President of Innovation at Mission Health in Asheville, NC. Dr. Westle leads the Mission Center for Innovation and Mission Virtual Care, which were established to foster a spirit of advancement in healthcare, increase access and convenience to medical care in rural communities, and improve patient satisfaction and quality. The Mission Center for Innovation has developed some ground breaking technology that is in use nationally. Dr. Westle encourages all stakeholders at Mission Health to become thought leaders, to change the mindset and culture so that they all play an active role in fueling innovation and growth. Dr. Westle collaborates with the executive team to ensure Mission Health leverages new technologies and products to deliver efficient, effective healthcare while maintaining patient satisfaction, quality and safety.


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CS2-14 - The Hits and Misses of Implementing Telehealth in a Regional Health System

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