Operations and Implementation

ePoster Presentations

EP-144 - Meeting Current & Future Workforce Training Needs Through a Telehealth Education Ecosystem

Tuesday, May 1
11:35 AM - 11:50 AM
Location: Education Zone, Booth 2416, Screen 4

As telehealth services are extended throughout the healthcare delivery system, administrators are finding that training and certification initiatives are emerging as natural requirements for practicing professionals as well as trainees in most health professions degree programs. At the Medical University of South Carolina (MUSC), an educational ecosystem has been implemented to demonstrate the concepts of telehealth for trainees and certify that all providers have the proper foundation of knowledge to deliver telehealth care. Interventions include a semester-long interprofessional course that provides teams of students from MUSC's 6 colleges with an overview of telehealth and a focus on population health opportunities. Even though telehealth is becoming more common, three-years of cohort data shows no statistically significant changes in the students' baseline knowledge of telehealth principles. Post-test results for all cohorts show significant improvement in students' knowledge of telehealth history, ability to explain how current telehealth applications have contributed to healthcare and determination of how telehealth improves quality of care and communication among providers. Students' career outlooks were altered through their exposure to telehealth concepts, with students stating: "Through telehealth, I can function as an oral health expert and become a member of a larger team that has one common goal-to provide patient-centered care"; "I now realize that my role in any sort of provision of care is to utilize all possible aspects of technology in healthcare to ensure that the population and individuals receive phenomenal care"; and "Utilizing interprofessional techniques similar to those seen in telehealth models reinforces my belief that additional perspectives and incorporation of different healthcare professionals will always provide better health outcomes". Similar success and high-levels of engagement have been seen in interventions for residents that span multiple years. Curriculum is tailored to meet residents at their levels of practice with 1st-years getting high-level overviews, 2nd-years engaging in an online didactic course and 3rd-years shadowing and demonstrating proficiency with telehealth services. Residents plan to pay it forward and "use [the course] to train fellow physicians and support staff". Similarly, continuing education models have been developed for practicing providers who need certification for privileging and credentialing. Through a combination of online and in-person experiences, providers are required to demonstrate proficiency in basic telehealth concepts as well as in equipment and processes specific to their disciplines and program areas. Similar types of interventions are in development with community and academic partners across the state that include the integration of telehealth simulation activities and shared evaluation metrics. The faculty members responsible for the ongoing development of these initiatives view telehealth education as a lifelong process that draws upon current best practices and helps to inform future practice, research and training efforts. Programs in South Carolina have been developed specifically to address state, federal and institutional requirements that currently exist or might be mandated. Outcomes from the current telehealth education ecosystem at MUSC demonstrate how telehealth programs can meet evolving requirements for the provision of telehealth services while fostering a new generation of telehealth empowered providers.

Learning Objectives:

James T. Mcelligott

Medical Director -Center for Telehealth
Medical University of South Carolina

James T. McElligott, M.D., MSCR, is the Medical Director for Telehealth at the Medical University of South Carolina (MUSC) and an Assistant Professor in the Division of General Pediatrics at MUSC Children’s Hospital. He oversees the Center for Telehealth at MUSC. Dr. McElligott received his undergraduate education at the University of North Carolina at Chapel Hill and earned his medical degree at the Wake Forest University School of Medicine. He completed his pediatric residency at MUSC, as well as an academic generalist fellowship, earning a Master of Science in Clinical Research degree. Dr. McElligott’s career has been driven by a passion for helping the vulnerable and the conviction that the way to do so is through population-level change.
Dr. McElligott currently serves as the Chair of the South Carolina Telehealth Alliance Advisory Council, Chair of the Pediatric Telehealth Special Interest Group of the American Telemedicine Association, a Board Member of Palmetto Care Connections, and is the Chair of the Trident United Way Health Vision Council in Charleston. In 2014, Dr. McElligott received the Health Care Hero from the Charleston Regional Business Journal for his work with school-based telehealth.


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S. David McSwain

Associate Professor, Medical Director for Telehealth Optimization
Medical University of South Carolina

David McSwain is an Associate Professor of Pediatric Critical Care Medicine and the Medical Director of Telehealth Optimization at the Medical University of South Carolina (MUSC) in Charleston, SC. He is a member of the Executive Committee of the Section on Telehealth Care in the American Academy of Pediatrics (AAP), chair of the ATA Pediatric Special Interest Group Section on Best Practices and Guidelines, and co-founder of the SPROUT (Supporting Pediatric Research on Outcomes and Utilization of Telehealth) national pediatric telehealth research collaborative. He chairs the American Telemedicine Association (ATA) national workgroup that created the ATA Pediatric Telehealth Operating Procedures, which have been endorsed by the AAP, American Association of Respiratory Care (AARC), and the National Nurse Practitioners Association (NAPNAP). At MUSC, Dr. McSwain has developed and implemented numerous telehealth programs across a wide spectrum of adult and pediatric specialty services, including teleconsultation programs for pediatric critical care, adult neurology, EEG, pediatric burn management, and neonatology. He led the design the MUSC Telehealth Simulation Center and the telehealth infrastructure for MUSC’s Special Medical Unit for highly infectious diseases, and is currently leading the development of the MUSC Center for Telehealth Provider Learning Commons and Training Center. He played a central role in the establishment of the MUSC Center for Telehealth and is the primary investigator for a $1 million grant to expand MUSC’s critical care telehealth services to other Children’s Hospitals in South Carolina.


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Mary Mauldin

Professor and Executive Director of the Office of Instructional Technology and Faculty Resources, Assoc. Director for Education, Office of Interprofessional Initiatives
Medical University of South Carolina

Dr. Mary Mauldin is a Professor and Associate Director of Education for the Office of Interprofessional Initiatives. In this position, she leads over twenty interprofessional initiatives for students, faculty and staff at the Medical University of South Carolina. These programs focus on the integration and assessment of interprofessional teamwork in education, research and practice as a means to improve health care for individuals and communities. Two specific areas of focus for Dr. Mauldin are the integration of the AHRQ’s TeamSTEPPS program into a required course for all first-year students and expanded practical experiences for interprofessional teams of students.

For six years, she led the Interprofessional Faculty and Staff Development Institute, providing over one hundred faculty and staff the opportunity to gain experience in interprofessional teamwork and practice. She has also served as the advisor for the Maralynne D. Mitcham Interprofessional Fellowship, and leads MUSC’s research project for the National Center for Interprofessional Practice and Education. She has presented at numerous national and international conferences on faculty development related to interprofessional education and serves as a consultant to universities on interprofessional initiatives.

Dr. Mauldin is also the Executive Director of the Office of Instructional Technology and Faculty Resources. Dr. Mauldin brings over 20 years of experience in instructional design and educational technology and leads a team of multimedia specialists, programmers, and graphic artists in the design of interactive online instructional programs. The team has created over 250 online web-based programs, with several used by over 200,000 participants from around the world.


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Ragan DuBose-Morris

Teleheatlh Education Manager
Medical University of South Carolina Center for Telehealth

Ragan DuBose-Morris, PhD, joined the Medical University of South Carolina Libraries Faculty as the Telehealth Education Manager for the Center for Telehealth in 2017. Since 2011, she has held academic appointments as an Academic Affairs faculty member and currently serves as an Assistant Professor. Her leadership responsibilities include implementing telehealth education services through a statewide network of academic training programs and in support of practicing providers through the South Carolina Telehealth Alliance. Prior to her current position, Dr. DuBose-Morris served in numerous education and communication positions within the South Carolina Area Health Education Consortium and as part of MUSC community outreach programs. Dr. DuBose-Morris received her BA in communications from the College of Charleston and a MA in media studies from The New College of California. She earned an EdS and PhD in Computing Technology in Education from Nova Southeastern University.


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EP-144 - Meeting Current & Future Workforce Training Needs Through a Telehealth Education Ecosystem

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