Clinical Services


CS2-11 - Deploying Pediatric Emergency Telemedicine After Hurricane Harvey

Tuesday, May 1
10:15 AM - 11:15 AM
Location: E450B

In the aftermath of Hurricane Harvey in 2017, Dallas established a mega-shelter that within 12 hours had a highly functioning pediatric emergency telemedicine system. Hear from the people behind this endeavor and learn about the necessary components and strategies for rapidly establishing and deploying an emergency telehealth system during a crisis. Discover the barriers they encountered and the lessons learned.

Learning Objectives:

Yollanda I. Hilliman

Program Manager, Virtual Health & Innovation
Children's Health System of Texas

Yollanda Hilliman is a Program Manager with Children's Health Systems of Texas. Yollanda is clinically trained and holds a license as a registered respiratory therapist since 2009. She has provided bedside care in general pediatrics as well as critical care pediatrics for over 4 years at Children's Health Medical Center. Yollanda also holds a Master's degree in Healthcare Administration and provides day to day operational and program manageent support to the Director Virtual Health who oversees specialty Telemedicine programs.


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Eric McKenney

Group Manager
Children's Health System of Texas

After serving as an avionics specialist in the US Air Force Eric moved to health care. As a network engineer he began building and deploying one of the first telemedicine networks in the state, to later become the second largest in the nation. With rapid growth Eric formed his own team, and was soon managing almost 2000 video conferencing devices running 200 hours conference hours each day. Eric now serves as the IS TeleMedicine Group Manager for Children’s Health in Dallas, TX. Overseeing several telehealth programs including the School Based TeleHealth program.


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Brian Robertson

Director, Evaluation & Performance Improvement
Children's Health System of Texas

Dr. Robertson is a Director of Evaluation & Performance Improvement with Virtual Health at Children’s Health System of Texas, Children’s Medical Center Dallas, and an Instructor at UT Southwestern Medical School in the Division of Emergency Medicine. His role is to oversee efforts to evaluate and expand research on the success of virtual health programs across the hospital, examining program efficacy ranging from patient outcomes to financial sustainability. He (has a) Master’s Degree in Public Health, a PhD in Public Affairs, and over 10 years of research and evaluation experience across clinical and non-clinical services.


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Karen E. Kaighan

Director of School Health Programs
Children's Health

Karen Kaighan received her Baccalaureate in Nursing degree from the University of Oklahoma. She started her nursing career at Parkland hospital working on a med-surge unit. After a brief stay, she entered into Community nursing as a School Nurse for Richardson ISD. She provided care for students on 2 elementary campuses before moving onto Frisco ISD as the School Nurse at Frisco High School, her alma mater, and as the Asst. Health Director for the school district. She left the district to complete her Master of Science in Nursing (MSN) and a Master of Public Health (MPH) degrees while taking on the Role of Bioterrorism Coordinator for the Collin County Department of Homeland Security. She was responsible for the planning and coordinating of a county wide response plan for a public health emergency. She left her position to teach at Texas Woman’s University in the College of Nursing. She taught the community health course in the Undergraduate program and online courses for the RN to BSN program. After 7 years in that position, and 3 children later, she began working at Children’s Health in Dallas in the Virtual Health department. Her role includes the coordination and delivering of telehealth in schools across the metroplex. She also provides training for school and community nurses. She has been married for 20 years to her husband Mike and they live in Irving, Texas.


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CS2-11 - Deploying Pediatric Emergency Telemedicine After Hurricane Harvey

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