Operations and Implementation


O-09 - Trends and Trajectories in Telehealth -- Using Benchmarking and Data to Guide Our Path

Monday, April 30
1:45 PM - 2:45 PM
Location: E353AB

Discuss data about telehealth use and growth to gauge its future potential. Understand who uses telemedicine and why, and what outcomes arise from different sources of telehealth care. Consider ways to use evidenced-based practice, benchmarking, process and outcomes data, best practices and commonsense to develop sound clinical guidelines. Discuss how to ensure telemedicine reaches its full potential for improving the quality, equity and affordability of health care worldwide.

Learning Objectives:

David Thompson

Founder, CEO
Health Navigator

Dr. Thompson, in a collaboration with well-known pediatrician Dr. Barton Schmitt, has developed a comprehensive set of telephone triage protocols that are used in medical call centers and doctors’ offices in the United States and internationally.

He is a part-time faculty attending in the Northwestern Memorial Hospital Emergency Department. Prior to working at Northwestern Memorial, Dr. Thompson worked in the MacNeal Hospital Emergency Department, where he served as medical director and chair of the Department of Emergency Medicine, and also provided medical direction over the medical call center. He has published numerous research articles and is the author of Adult Telephone Protocols: Office Version; 3rd Edition. Dr. Thompson lectures in the areas of telephone triage, medical coding, physician documentation, quality improvement, and patient satisfaction.

David Thompson, MD, is founder and CEO of Health Navigator, Inc. Dr. Thompson is the inventor of the Health Navigator Natural Language Processing (NLP) Engine and principal architect of the platform and clinical vocabulary. Dr. Thompson chairs the Health Navigator Medical Review Board. , Dr. Thompson also works as an author and partner with Self Care Decisions, LLC and Schmitt-Thompson Clinical Content, LLC

Dr. Thompson received a Bachelor of Science in engineering from the University of Illinois, where he subsequently earned his medical degree. He is board-certified in both internal medicine and emergency medicine, having completed a dual residency at Northwestern Memorial Hospital at Northwestern University. Dr. Thompson is a Fellow in the American College of Emergency Physicians.


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O-09 - Trends and Trajectories in Telehealth -- Using Benchmarking and Data to Guide Our Path

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