Value (Business Strategy and Financial Management)


V-08 - Establishing Evidence-Based Strategies for Assessing Tele-Emergency Programs

Monday, April 30
10:15 AM - 11:15 AM
Location: E451A

What works in tele-emergency care and creates a sustainable program? Learn the answers and the evidence from three health systems completing a multiyear analysis and evaluation of their programs. Explore findings on efficiency, effectiveness and patient outcomes. Gain tools and tactics for evaluating the effectiveness of tele-emergency care and implementing a successful emergency care model harnessing the power of telemedicine.

Learning Objectives:

William L. England

Office for the Advancement of Telehealth, Federal Office of Rural Health Policy, HRSA

William England is director of the Office for the Advancement of Telehealth (OAT) in the Federal Office of Rural Health Policy at HRSA. Bill joined OAT in 2016. He started work in telehealth at CMS/Medicare, followed by 15 years as Director and Vice President of the FCC/USAC Rural Health Care Program. He is a Fellow and former Director of the American Telemedicine Association. Prior to telehealth, Bill was an assistant professor of Industrial Engineering at the University of Wisconsin-Madison, a Robert Wood Johnson Healthcare Financing Fellow and a biomedical engineer at Indiana University Health (Regenstrief Institute) in Indianapolis. He has a BS and MS in Electrical Engineering and a PhD in Industrial Engineering from Purdue University and a law degree from the University of Maryland.


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Amanda Bell

eCARE Quality & Innovation Officer
Avera eCARE

Mandy Bell is the eCARE Quality & Innovation Officer at Avera Health in Sioux Falls, SD and works with each of the Avera’s eCARE telemedicine teams to demonstrate performance outcomes. Mandy specializes in new service line launches and also leads public policy efforts related to Avera’s telehealth programs. She serves as Avera's principal investigator on eEmergency related research programs and assisted with several peer-reviewed manuscripts. Mandy has a Masters in Healthcare Administration from the University of Minnesota.


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Stephanie L. Laws

Executive Director
Rural Health Innovation Collaborative- Union Health

Stephanie Laws, MSN, RN is the Executive Director of the Rural Health Innovation Collaborative. Over the course of the past 20 years Stephanie has been actively involved in health issues to improve the accessibility and availability of health care to rural and medically underserved populations. Since 2007 she has developed, designed, and implemented various telehealth projects across west central Indiana and east central Illinois to advance this cause. In 2012, Stephanie was recognized by the Indiana Public Health Foundation with the Tony and Mary Hulman Health Achievement Award for "Exceptional contribution to preventative medicine and public health" due to the extent of her work to overcome access to care barriers in rural Indiana. Stephanie also serves as a contributing collaborator to the Upper Midwest Telehealth Resource Center and provides her expertise and knowledge to replicate telehealth programs across the country.


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Jamie Kissee

Research Manager, Pediatric Telemedicine Program
UC Davis Health

Jamie Kissee is the Research Manager of the Pediatric Telemedicine Program at UC Davis Children’s Hospital. She manages the HRSA-funded Pediatric Tele-Emergency Project, in which UC Davis Children’s Hospital partners with 15 Northern California general EDs to conduct a randomized clinical trial comparing clinical and financial outcomes of telemedicine versus telephone consultations. Jamie works on a number of other projects across pediatric telemedicine settings including a grant that seeks to increase emergency preparedness for children in pre-hospital and ED settings through trainings and telemedicine, and an international venture with the University of the Philippines to develop and evaluate a telemedicine system involving a low-cost newborn hearing screening device to track and follow up newborns with hearing difficulties across remote islands in the Philippines. Jamie has co-authored a number of manuscripts on the impact of telemedicine in journals such as Pediatric Critical Care Medicine, Journal of Telemedicine and e-Health, the AAP Grand Rounds, and has co-authored a book chapter in the Society for Critical Care Medicine’s 2017 Current Concepts in Pediatrics Critical Care, entitled The Use of Telemedicine in Pediatric Critical Care. Jamie has a Master of Arts in Psychology from San Diego State University and is passionate about the interrelationship between pediatric mental and physical health and the outcomes of care delivery across new technology platforms.


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V-08 - Establishing Evidence-Based Strategies for Assessing Tele-Emergency Programs

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