Operations and Implementation
O-02 - Innovations in Remote Interpretation Delivery
Sunday, April 29
1:45 PM - 1:54 PM
Location: Innovation Zone, Booth 434
Chief information Officer (CIO)
By 2020, the United States Census Bureau projects that more than 67 million people residing in this country will speak a language other than English at home. That figure represents 20 percent of the American population - or one out of every five of our neighbors.
The English fluency of these individuals will vary, of course, but the expectation is that around 41 percent of this community - or 27.5 million people - will be considered "limited English proficient," meaning they speak the language less than very well.
Apart from LEPs, estimates are that 1 in 20 Americans are deaf or hard of hearing. In round numbers, studies say that nearly 10 million are hard of hearing, while another 1 million are functionally deaf.
How do LEPs, the deaf, and hard of hearing participate in telemedicine, a modality that generally assumes a patient's English fluency, as well as their ability to hear?
To put a finer point on it: Imagine being from one of these vulnerable populations when a natural disaster or other public-safety emergency strikes and healthcare access is even more essential. What do you do when you need help but language and cultural barriers seem insurmountable? To meet your needs, it is essential that healthcare providers and first responders have access to technology that enables fast and effective communication.
The presentation, "Innovations in Remote Interpretation Delivery," will offer a perspective on the ways in which organizations can incorporate remote interpretation into their telemedicine programs. It will help attendees comprehend how significant advancements in technology are already improving communication between LEP, deaf, and hard-of-hearing patients and their providers, resulting in improved health outcomes, reduced readmissions, and improved patient satisfaction.
The presenter will review recent breakthrough innovations, including cloud-based, multi-channel-interpretation routing, which enables healthcare organizations, public safety, and first responders to swiftly meet the language needs of these populations regardless of location. He will then discuss innovations in on-demand translation that utilize real-time text and chat.
The session will also include a discussion on near-future advancements in improving language access and increasing efficiencies through artificial Intelligence, machine learning, and robot automation.
- Understand the role of language access in telemedicine
- Identify recent innovations enabling effective communication for limited English proficient and deaf and hard of hearing patient populations
- Identify methods to integrate language access solutions into their telemedicine initiatives to improve patient safety and patient satisfaction while reducing readmissions