Direct to Consumer Strategies

ePoster Presentations

EP-130 - Surveying the Industry: The Case for Telehealth, by Healthcare Professionals

Monday, April 30
4:25 PM - 4:40 PM
Location: Education Zone, Booth 2416, Screen 3

With its ability to address numerous issues for today's healthcare providers - from the need to reduce readmissions, engage patient populations, address long-term chronic care, and make care more accessible - telehealth represents one of the most promising technology solutions in the healthcare space.

Notwithstanding, the vast majority of healthcare providers have not been able to incorporate telehealth technologies - despite the desire to do so.

To better understand the pain points and roadblocks involved in using telehealth technology solutions, MobileHelp Healthcare recently reached out to healthcare providers with a comprehensive survey.

The results demonstrate that while the benefits of using telehealth are very clear to those in the provider space, the capability to invest in a new program or expand an existing one has significant challenges - from fiscal difficulties to personnel shortages.

Examining the results affords the opportunity to understand how those challenges can be addressed by products on the market today.

The Survey: Results Support Telehealth

The primary concerns among healthcare provider participants fell among five topic areas:

1. Increasing patient load;
2. Retaining trained nursing staff;
3. Readmission penalties;
4. Patient satisfaction rates; and
5. Increasing operating costs.

More than 80 percent of the participants felt "increasing operating costs" was the biggest concern, followed by "retaining trained nursing staff" and "patient satisfaction rates."
When asked follow-up questions related to technology and its ability to help address the major areas of concern, healthcare providers offered the following feedback: While only 29 percent of respondents reported using technologies like remote patient monitoring (RPM) to ease the burden of the issues expressed in major areas of concern, more than 85 percent of respondents felt RPM could benefit their patients in multiple ways.
The results of the survey is underscored by other studies, which indicate technology - and telehealth specifically - has the potential to 1) reduce healthcare costs, 2) provide much needed support to staff, and 3) increase patient satisfaction for an ever-growing patient population.

Growing Telehealth Utilization - and Challenges to Address

The data collected by this survey reflect the healthcare providers' desire to utilize technology to 1) more fully understand patient conditions and status, 2) offer ongoing care to their patients outside the traditional clinical setting, and 3) provide their patients with supplementary tools.

To address these needs, this poster will explore how new consumer-facing technology solutions are providing patients with the benefits of traditional remote patient monitoring with additional aspects such as video visits or the ability to provide customized education related to specific disease states.

Following the reimbursable period, patients have the opportunity to keep the telehealth equipment and shift to monitoring their own vital signs - allowing healthcare providers to essentially step out of the clinical care process - while giving patients the tools they need to engage more fully in their own care in the long-term.

In addition, a medical alert can be incorporated, which allows patients to access emergency help if and when they need it - a key feature for patients moving outside the traditional clinical care environment.

Learning Objectives:

David Taylor

Telehealth supervisor
MobileHelp Healthcare

David Taylor, RN, is the Supervisor of Telehealth Services at the Visiting Nurses Association (VNA) of the Rockford Area in Rockford, IL. His professional experience underscores his two passions – 1) improving the lives of patients through 2) the use of innovative technology and biotechnology, in combination with patient-centric programming.

In his current role with the VNA, Taylor has developed and implemented a new telehealth program for the agency, in addition to a specialty program in conjunction with Rockford Memorial Hospital to address high readmission rates among cardiac care patient populations.

Prior to his work with the VNA, he worked for AstraZeneca, a global biopharmaceutical company, and in collaboration with primary care physicians and specialists to address the needs of specific patient populations using pharmaceutical solutions.

Taylor also spent nearly a decade working in field of organ and tissue recovery, and as a consultant with CryoLife, Inc., a cryopreservation company. During his tenure, the company achieved sales growth of more than 1500% in his territory. He began his career in healthcare as a Registered Nurse at the RA Cowley Shock Trauma Center.

In addition to co-authoring a section of a nursing textbook on organ and tissue recovery, Taylor has served as an educator numerous times on the subject of organ and tissue recovery, as well as presented the results of his telehealth programs regionally and nationally, at such venues as National Association for Home Care and Hospice (NAHC) in 2014 and Illinois Home Care and Hospice Council (IHHC) in 2013 (and slated for a presentation in 2015).

Taylor was recognized as Nurse of the Year for the state of Illinois by NAHC in 2013.

Taylor earned his diploma in nursing from The Shadyside Hospital School of Nursing in Pittsburgh. In his spare time, he officiates volleyball, basketball and women’s softball.


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Chris Otto

SVP, MobileHelp Healthcare
MobileHelp Healthcare

Chris Otto is the Senior Vice President of the Healthcare Division at MobileHelp. Mr. Otto pioneered automatic fall detection and co-founded Halo Monitoring, an aging-in-place technology company, in 2008. MobileHelp acquired Halo Monitoring in 2012.

Prior to his work with both MobileHelp and Halo Monitoring, Mr. Otto was the senior design engineer for Lewis Innovative Technologies, Inc. and the President and Principal Engineer for Stack Software, among other engineering positions.

Mr. Otto holds nine US patents, with others pending.

Mr. Otto earned both his bachelors and masters in computer engineering from the University of Alabama in Huntsville.


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EP-130 - Surveying the Industry: The Case for Telehealth, by Healthcare Professionals

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