Operations and Implementation
EP-142 - UPMC AnywhereCare: How to Successfully Launch a Synchronous Video Visit Platform for Virtual Urgent Care
Tuesday, May 1
9:35 AM - 9:50 AM
Location: Education Zone, Booth 2416, Screen 3
In November 2016, UPMC launched UPMC AnywhereCare, a synchronous video visit platform that allows consumers access to providers via smartphone and web. UPMC's first use case was On Demand Care, a service that allows patients to have access to non-emergent medical care 24/7, nationwide. This new telemedicine service was implemented with joint champions and workgroups from UPMC's Health Services and Insurance Divisions. The goal of this presentation is to share proven strategies for managing the implementation of a new telemedicine service that involves two large company divisions, multiple internal work groups, and a third party vendor. The presentation will cover: (1) how to effectively manage implementation and launch (2) how to use product ownership and project management skills to drive stakeholder buy-in and project execution, and (3) how to overcome challenges when confronted with legal and technological obstacles.
- Manage a successful implementation of a synchronous video visit platform through a team governance structure, clear assignments of tasks, regular status meetings, and collaborative working sessions.
- Define legal and technological challenges early on by engaging proactively with the appropriate channels to brainstorm alternative approaches and adjustments to scope.
- Demonstrate strong product ownership, advocacy for the consumer, and robust project management skills through a small focused group, which will drive buy-in and championship from critical stakeholders.