Operations and Implementation

ePoster Presentations

EP-142 - UPMC AnywhereCare: How to Successfully Launch a Synchronous Video Visit Platform for Virtual Urgent Care

Tuesday, May 1
9:35 AM - 9:50 AM
Location: Education Zone, Booth 2416, Screen 3

In November 2016, UPMC launched UPMC AnywhereCare, a synchronous video visit platform that allows consumers access to providers via smartphone and web. UPMC's first use case was On Demand Care, a service that allows patients to have access to non-emergent medical care 24/7, nationwide. This new telemedicine service was implemented with joint champions and workgroups from UPMC's Health Services and Insurance Divisions. The goal of this presentation is to share proven strategies for managing the implementation of a new telemedicine service that involves two large company divisions, multiple internal work groups, and a third party vendor. The presentation will cover: (1) how to effectively manage implementation and launch (2) how to use product ownership and project management skills to drive stakeholder buy-in and project execution, and (3) how to overcome challenges when confronted with legal and technological obstacles.

Learning Objectives:

Christine Htoon

Program Manager
UPMC

As a Program Manager for Telehealth Strategic Solutions at UPMC, Christine is focused on managing technical integrations, building collaborative stakeholder relationships, and optimizing telemedicine user experiences for patients. Drawing from her previous roles in product management, e-commerce, and financial services, she is passionate about delivering delightful consumer experiences through digital solutions.

Presentation(s):

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Ryan Richards

Sr. Manager of Telehealth Strategic Solutions
UPMC

Ryan Richards is the Sr. Manager of Telehealth Solutions at UPMC. Ryan leads the discovery, implementation, and management of Telehealth technologies used by UPMC. Ryan guides the creation and design of multi-faceted telehealth technology solutions by leading the technical operation, support, development, installation, and delivery of telehealth products and services. Additionally, Ryan monitors trends and assesses new telehealth technologies to further advance the use of telehealth solutions, expand reach and improve delivery.

Presentation(s):

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Julie Lamb

Senior Manager
UPMC

...As the Senior Manager for Telehealth Operations, Julie manages the implementation and operation of virtual visits, including patient-initiated On Demand services, scheduled patient-provider services, and provider-to-provider in-home consult services. Julie also recommends new service initiatives for virtual visits, remote patient monitoring, and telemedicine; and oversees the daily operations of all virtual visit services.

Presentation(s):

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EP-142 - UPMC AnywhereCare: How to Successfully Launch a Synchronous Video Visit Platform for Virtual Urgent Care



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