Direct to Consumer Strategies

Facilitated Roundtable Discussion

DTC-13 - Asynchronous Visits: Balancing Patient and Provider Satisfaction

Monday, April 30
4:05 PM - 4:30 PM
Location: Education Zone, Booth 2416, Zone 3

Partners HealthCare (Massachusetts General Hospital) has developed an asynchronous virtual care platform for the evaluation and management of chronic conditions which has been enthusiastically embraced by clinicians and patients alike. Over 20,000 visits with 10,000 patients have been completed, not only aiding in the delivery of care, but motivating patients to engage in their own care and condition outside of the clinical setting. We will explore the common goals that patients and providers have in the use of virtual care, as well as where provider and institutional needs may conflict with those of patients. Grounded in visit data and patient and provider satisfaction measures, we will discuss how the consumer's need for a more modern and convenient approach to receiving care can be met, while providing enough value to the clinician for them to open the gates to widespread adoption of this telehealth modality.

Learning Objectives:

Ronald Dixon

Director, Population Health and Network Development
Massachusetts General Hospital

Dr. Ronald Dixon is an Internist at Massachusetts General Hospital (MGH) and Medical Director, Population Health and Network Development. He is
the Creator and Director of the Virtual Practice Project at MGH and an Assistant Professor of Medicine, Harvard Medical School. Dr. Dixon’s interests
are in alternative methods of healthcare delivery, particularly relating to primary care. His research over the years has focused on both synchronous
and asynchronous modes of care delivery.

Presentation(s):

Send Email for Ronald Dixon


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