Value (Business Strategy and Financial Management)
Facilitated Roundtable Discussion
V-16 - Are Hospitals and Healthcare Systems About to Be Amazoned? Lessons from the Internet
Tuesday, May 1
12:05 PM - 12:30 PM
Location: Education Zone, Booth 2416, Zone 4
As telemedicine platforms evolve, they will often offer a superior and lower cost means of managing chronic illnesses or recovery from procedures. In part, this will reflect the confluence of several aspects of digital health including monitoring, feedback, and data-driven analyses based on the treatment of large numbers of patients. However, these platforms will threaten the status quo; both local doctors, including specialists and physical facilities (such as hospitals). Amazon did not replace retail. But, it did shift the balance between physical shipping and online shopping--often with painful results for existing retailers.This same transition is now happening in healthcare.
- Understand how growing digital platforms, as demonstrated over the last 20 years, displaces local providers, with clear analogies to the development of each phase of new Internet services.
- Describe the competitive dynamics that will evolve as telemedicine platforms threaten the practices of established local providers and detail strategies for success.
- Describe the critical role building trust and a superb consumer experience will play in the growth of telemedicine and detail several clear methods of realizing these objectives.