Team Excellence – Live Case Studies

Dubai Electricity and Water Authority
House Connection Maintenance Team
UAE

Monday, April 30
3:00 PM - 4:00 PM
Location: WSCC 609

The team successfully carried out a customer-focused improvement project using lean principles, methods, and tools to increase KPI achievement for response and repair of water customer incidents from 69 to 90 percent. While the water network and number of customers grew by 20 percent, there was a 15 percent reduction in the number of breakages, achieved by implementing a planned corrective maintenance program. The team used lean principles and resource matching based on data analysis and managing the changes required by reallocation and redistribution of existing resources. The redesign of the team structure and deployment increased the number of teams in the field by 27 percent without any additional manpower requirements. The alignment of the teams to the water-incidents profile reduced the level of absence, and the reduction in the number of breakages contributed to a 2 percent reduction in unidentified water loss, and a happier workforce with reduced absenteeism. The increased field presence improved customer image but also allowed for additional tasks to be completed to improve the organization’s public image. The structural changes and the lean methods and tools were adopted in allied parts of the organization and contributed to the organization’s aim of happy customers. Results have been sustained and the unique point of increased organizational and customer growth has been exceeded without increasing the number of staff.

Dubai Electricity and Water Authority

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Dubai Electricity and Water Authority
House Connection Maintenance Team
UAE

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Send Email for Dubai Electricity and Water Authority
House Connection Maintenance Team
UAE