Team Excellence – Live Case Studies

Max Healthcare Institute Limited
Team Life Savers
India

Monday, April 30
1:30 PM - 2:30 PM
Location: WSCC 607

Over 200 lives are lost annually in the Indian National Capital Region (Delhi, New Delhi, and adjoining urban areas) linked to delayed arrivals of ambulances. In comparison, fewer than 10 lives are lost annually in developed economies like the United Kingdom for similar reasons (U.K. NHS estimates). While there are structural ways to expedite emergency response services, the core idea is to reduce the reach time of qualified medical care to patients during emergencies. The project team conducted a detailed study involving all relevant stakeholders to help understand the linked gaps in reach time delay. Adopting internal quality systems combined with a Six Sigma approach, the project team arrived at final root cause(s) and a structured action plan from design to implementation. Resulting from the project, the team was able to reduce reach time from 34 minutes (pre-project) to under 13 minutes (post-project; global benchmark being 15 minutes). In addition, the project led to a documented 58 lives saved in nine months, with a 94 percent customer satisfaction score. The initiative has garnered various internal and external awards and promising feedback from the community at large. Given the success, the team now plans to rapidly scale up this trademark service in the region with committed investments from the organization.

Max Healthcare Institute Ltd.

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Team Life Savers
India

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Send Email for Max Healthcare Institute Limited
Team Life Savers
India