Master's Series


T15 - Employee Engagement Approach for the New Work Environment

Tuesday, May 1
10:45 AM - 11:45 AM
Location: WSCC 602 - 604

Level: Intermediate

Division: Quality Management Division

Recent blogs report that companies requiring employees to seek management approval to address variation from established procedures experience disruption. This delay shackles all but the most hard-wired process activities. Loss of employee engagement is often blamed on this outdated command and control management style. Modular kaizen uses the intelligence and humanity of the workforce to make a wide range of decisions that meet outcome measures. Flatter organizations now depend on the awareness and impetus of human beings to see activity patterns and anticipate disruptions either through preventive design or continuous appraisal. Life moves too fast to figure out what commands to give workers to get the job done. Everyone needs to bring hearts and heads to the game. Modular kaizen concentrates on the upfront project and process planning so everyone knows what must be done and is armed with the right tools. This session shares approaches and tools to engage the empowered employee.

Learning Objectives:

Grace L. Duffy


Management & Performance Systems
Eustis, Florida

Grace Duffy has more than 40 years of experience in successful business and process management in corporate, government, education, and healthcare. She uses her experience as president, CEO, and senior manager to help organizations improve. She has authored 13 texts and many articles on quality, leadership, and organizational performance. She is a frequent speaker and trainer. Duffy holds a master of business administration degree from Georgia State University. She is an ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE), Quality Improvement Associate (CQIA), Six Sigma Green Belt (CSSGB), and Quality Auditor (CQA). Duffy is a Lean Six Sigma Master Black Belt, ASQ Fellow, and Distinguished Service Medalist. She is the 2014 Quality Magazine Quality Person of the Year and the 2016 recipient of the Asia-Pacific Quality Organization Milflora M. Gatchalian International Women in Quality Medal.


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Frederick Jenke

Quality/Management System Consultant


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T15 - Employee Engagement Approach for the New Work Environment


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