Master's Series

Concurrent Session

T21 - Role of Quality Professionals in the Digital Age

Tuesday, May 1
10:45 AM - 11:45 AM
Location: WSCC 4C 3-4

Level: Basic

Over the past two years, ASQ has collaborated with APQC and the International Academy for Quality (IAQ) to research the changing trends in global business, and their impact on the application of quality principles and tools, as well as on the role of the quality professional. One of the most significant factors is the increasing use of automation and data exchange technologies in manufacturing, which is commonly known as Industry 4.0 or the fourth industrial revolution. The inclusion of cyber-physical systems, the internet of things, cloud computing, and cognitive computing in this approach presents many new challenges to managing quality, and the competencies required to do so are changing rapidly. Now is the time to prepare for the business of the future!

Learning Objectives:

Gregory H. Watson

Business Excellence Solutions, Ltd.
Espoo, Uusimaa, Finland

Gregory H. Watson is currently the Chairman of Business Excellence Solutions, a boutique management consulting firm located in Helsinki, Finland. He is a past-President and Fellow of the American Society for Quality and a past-President and Honorary member of the International Academy for Quality. His commercial experience includes leadership positions with Hewlett-Packard, Compaq Computer, and Xerox. He holds graduate degrees in systems management and industrial engineering. He is the author of 12 books and over 600 speeches, papers and master classes. Mr. Watson has received over 50 awards for his work in quality management and was the first non-Japanese to receive the prestigious W. Edwards Deming Medal from the Union of Japanese Scientists and Engineers. In addition he has received the Distinguished Service Medal from ASQ, the Founders Medal from IAQ and the Georges Borel Medal from the European Organization for Quality. Mr. Watson has been named an Honorary Member of 16 national quality organizations located in Europe, Asia, South America and Australia.


Send Email for Gregory Watson

Govindarajan Ramu

SunPower Corporation


Send Email for Govindarajan Ramu


T21 - Role of Quality Professionals in the Digital Age


MP3 Audio

Presentation Slides

2up Slide

Synchronized Presentation + Audio

Presentation + Audio



Attendees who have favorited this

Please enter your access key

The asset you are trying to access is locked. Please enter your access key to unlock.

Send Email for Role of Quality Professionals in the Digital Age