Building and Sustaining a Culture of Quality


T13 - Enabling Conversations for Quality With the OBREAU Tripod

Tuesday, May 1
9:15 AM - 11:45 AM
Location: Sheraton Grand Ballroom C

Level: Basic

Building a culture of quality implies conversation—specifically conversation that reaches down—reveals and makes discussable underlying assumptions, differences in perspective, and difficult topics. This workshop introduces a structure for supporting such conversations, the OBREAU tripod. OBREAU represents the first two letters of each of the pivotal words: observation, reasonableness (allowing that others are reasonable), and authenticity. The workshop will support the theme of "the innovation of you" in enabling all participants to practice engaging more mindfully and productively with others on whatever not-purely-technical challenges they face. Specific benefits include that participants practice observing prior to interpreting, imagining what might be real for others, and speaking to what is true for them—three practices that foster both personal growth and organizational culture development.

Learning Objectives:

Don Dunoon

New Futures Pty Ltd
Lewisham, New South Wales, Australia

As an independent leadership and organizational development specialist, Don has over 20 years consulting experience. His work centres on helping clients in diverse settings develop capabilities in dealing with challenges – including quality-related challenges – in ways that are more mindful, that tap potentially available intelligence (including hidden intelligence), that get to the fundamentals, and that draw forth energy and action for change. Based in Sydney, Australia, he has worked with clients and colleagues internationally. Don has presented at several leadership and OD-related conferences including the 2008, 2010, and 2011 conferences of the International Leadership Association (ILA). His writings and materials, including an article with acclaimed Harvard mindfulness researcher, Dr. Ellen Langer, have been used in leadership-related courses at several leading US universities. His OBREAU Tripod framework (with “OBREAU” standing for the first 2 letters each of Observation, Reasonableness, and Authenticity) is gaining increasing attention internationally as a structure for supporting dialogue and challenging conversations. A workshop on the Tripod was awarded "Outstanding Educator Workshop" at the 2016 conference of the Association of Leadership Educators in Sacramento, California.


Send Email for Don Dunoon

Richard M. Van Doel


Performance Validation, LLC
Indianapolis, Indiana

Dr. Van Doel joined Performance Validation in 1993 after retiring from the US Navy as a Chief Warrant Officer (CWO-3). His military experience in the nuclear propulsion program cumulated in his assignment with USDOE Naval Reactors Branch at Electric Boat shipyard. The experience gained from the military and DOE provided a solid foundation in process operation, maintenance, testing, and quality oversight.

With Performance Validation, Richard has provided services to the pharmaceutical and medical device manufacturing industries with positions of increasing responsibility for over 20 years. His has assisted medical device manufacturers in FDA remediation, developed compliant but right-sized validation programs, assisted in the development of quality systems that meet ISO 13485 and USFDA Quality Systems Regulations. He most recently assisted an In Vitro Diagnostic Manufacture in the validation of a new Pre-Market Approved diagnostic.

Richard is active in several professional societies and is a senior advisor to the Indianapolis Chapter of American Society for Quality (ASQ), Secretary American Society for Testing and Materials (ASTM) Biotech committee, and past Vice President/Board Member of the Great Lakes Chapter of ISPE.

Richard has served as Performance Validation’s President since 2006 and is a member of Performance Validation’s Board of Managers. He is a Certified Quality Auditor (ASQ). He has a BS Business Management, a MS in Strategic Management and PhD in Organizational Leadership from Indiana Wesleyan University. Additionally, Richard was awarded a Louis O. Kelso Fellowship by Rutgers University, School of Management and Labor Relations.


Send Email for Richard Van Doel

Benjamin Trujillo


Send Email for Benjamin Trujillo


T13 - Enabling Conversations for Quality With the OBREAU Tripod

Presentation Slides



Handout 2up Slide

Attendees who have favorited this

Please enter your access key

The asset you are trying to access is locked. Please enter your access key to unlock.

Send Email for Enabling Conversations for Quality With the OBREAU Tripod