Building and Sustaining a Culture of Quality

Concurrent Session

W08 - Foster to Flourish: QA and Manufacturing Succeeding as One

Wednesday, May 2
8:00 AM - 9:00 AM
Location: WSCC Ballroom 6A

Level: Basic

Maintaining a quality culture within manufacturing environments can be a constant struggle, and it is often left to one department to ensure success. A manufacturing site struggling to establish a quality culture, which adversely impacted production, reversed this trend and the results were significant improvement in first-pass product quality by 49 percent within two years and a clean FDA audit review. The facility has done this through collaboration, inclusivity, and availability, as well as skill development. Metric improvement, attitude changes, and self-ownership have allowed the site to progress from the brink of failure to a site that exemplifies the success of manufacturing and quality working together as one.

Learning Objectives:

Kirsten Borek

Quality Engineer
Quincy, Washington

Kirsten Borek is a Quality Engineer at Amway. She has been working at Amway for 6 years with a focus in the Quality Assurance Group. She started out as a Scientist in the Quality Control lab and moved into the Quality Engineer role. She has helped with the startup of a new manufacturing facility by functioning as a QA lead. During this startup period she has helped improve the production right first-time metric from 44% to 90% in two years. For the last 2.5 years she has been working as a Quality Engineer for Amway’s Washington manufacturing facility. She is working toward a Master’s Degree in Toxicology from the Michigan State University with a graduation date of August 2018. She is also working toward her Six Sigma Green Belt Certification in 2018. During her free time, she enjoys hiking with her dogs all over the state of Washington.


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Teegan Purrington

Research Scientist
Quincy, Washington

Teegan Purrington is an associate research scientist at Amway, where she works primarily in microbiology and document control at the Nutrilite plant in Quincy, WA. As a team member of a newly established manufacturing plant, she assisted in the implementation and continuous improvement of quality systems through collaboration with manufacturing to build a shared culture of quality. Prior to Amway, she worked as a microbiologist for the Institute of Environmental Health Laboratories and Consulting Group. She is currently working towards a Lean Six Sigma Green Belt certification and has a passion for teamwork and continuous improvement.


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Alan Daniels

QMS Strategy, Integration and Industry Quality Standards Management
The Boeing Company
Seattle, Washington

Alan Daniels currently works for Boeing Commercial Airplanes in the Quality Systems and Skills Integration (QSSI) Organization with the responsibility of the Boeing enterprise QMS strategy, integration, and industry standards management.

International standards activities include:
- Chairman of the International Aerospace Quality Group (IAQG) Requirements Strategy Stream (24 standards),
- Chairlman of the IAQG 9100 team, Convener of ISO Technical Committee 176 Task Group 1 "Communications and Product Support",
- IAQG Liaison to ISO Technical Committee 176 and SC2 and PC 302, and,
- Vice chair of the U.S. ISO Technical Advisory Group (TAG) 176 (2012-2015).

Alan has 35 years of experience in aviation, space and defense manufacturing, engineering and quality.


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W08 - Foster to Flourish: QA and Manufacturing Succeeding as One


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