Risk and Change


M12 - How Long Does It Take? Kaizen to Deliver Faster Lab Results

Monday, April 30
12:15 PM - 2:30 PM
Location: Sheraton Grand Ballroom B

Level: Basic

Complete a simulated mini kaizen based on a real Lean Six Sigma project conducted in a hospital lab setting. A case study on a quality issue within a hospital lab will be presented. The issue is lengthy turnaround times for lab tests, resulting in severe customer dissatisfaction.
Participants will work through abbreviated design, measure, analyze, improve, control (DMAIC) phases to collect data from the process to identify bottlenecks and waste, analyze the data using basic process improvement tools, implement improvement actions, and evaluate the results. Like a real-life work setting, there is no single best solution to this case study. By employing critical thinking guided by the question-action-answer cycle, this simulated project clearly demonstrates the linkage between data, analysis, and action. Participants are strongly encouraged to bring their own laptop to fully participate in the workshop.

Attendees are encouraged to bring a laptop to this session.

Learning Objectives:

Kathy Miller

M.A. in Curriculum and Instruction

Vice President of Business Development
Powell, Ohio

Kathy Miller promotes process improvement tools and techniques and leads MoreSteam's presence in European markets as the Vice President of sales. Previously, she worked as a program developer at ASQ and in training-related roles in companies related to the food business, including Johnsonville Sausage and Whole Foods Market. She is fluent in German. Miller is a certified Lean Six Sigma Green Belt. She earned her bachelor of arts degree from the University of Wisconsin – Madison and a master of arts degree in curriculum and instruction from the University of Wisconsin – Milwaukee.


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Norma Antunano


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M12 - How Long Does It Take? Kaizen to Deliver Faster Lab Results

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