Master's Series


T11 - Improving the Quality of Innovation

Tuesday, May 1
9:15 AM - 11:45 AM
Location: Sheraton Grand Ballroom A

Level: Advanced

The toughest job for anyone, according to recent research, is "to sell your own company on new ideas and opportunities." Even successful organizations filled with serious people and led by smart managers can have difficulty with innovation and change. This interactive workshop explores why.
This workshop consists of four parts. First, a brief presentation will summarize standards, best practices, and research in innovation management, drawn from sleeping beauties and their princes. Second, an innovation roadmap for accelerating innovation in organizations will be explored. Third, participants will compete in the innovation games to learn and practices recipes outlined in part II. Finally, issues related to multicultural innovation will be explored.

Learning Objectives:

Ernest L. Hughes

Chair, U.S. TAG to ISO/TC 279 Innovation Management

Sr. Transformation Consultant
Issaquah, Washington

Ernest L. Hughes (“Ernie” or “Lincoln”) is a Sr. Transformation Consultant, and Trainer with HughesGlobal, LLC, and Chief Innovation Officer of HughesGlobal Network, his consulting and education network focused on helping individuals, teams, organizations and value chains realize their potential and flourish through organization and leadership development, innovation and change management, and supply chain management utilizing systems approaches. He is also an Associate Professor in Logistics Management, with American Public University, Lecturer (part-time) in Retail Management with University of Washington Bothell, and Lecturer (part-time) in Strategic Management with Seattle University.

Prior to launching his consulting and education practice network, Hughes enjoyed broad leadership responsibility in a range of organizations for more than thirty years. He was most recently Director of Technical Services for Recreational Equipment, Incorporated (REI). Before joining REI, Hughes was co-founder and Chief Information Officer for Cascadia Community College after a fifteen-year technology career with Boeing. At Boeing, he managed business applications, systems engineering, software process improvement, software cost management, software engineering education, and merger integration function and change programs. He also held systems analysis and software development positions with Tenneco and Getty Oil.

Hughes earned an MS in Global Supply Chain Management from the University of Alaska Anchorage, a Doctorate in Educational Leadership and a Masters in Software Engineering from Seattle University, and an MBA at California State University, Bakersfield. He has training and certifications in a number of specialties, including:

• Crowdsourcing and Innovation Management Best Practices
• Change Management Process, Methodologies, and Tools

In 2016, Dr. Hughes was selected by ASQ as an expert to join the United States ANSI TAG 279 on Innovation Management Systems standards. In April of 2017, he as elected Chairperson of TAG 279. He is also a member ISO TC 279 Working Group 4 on Innovation Management System Assessment.


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Jane Keathley


Principal Consultant
Keathley and Company, LLC
Earlysville, Virginia

Jane Keathley, MS, PMP, believes that adaptive planning concepts are key to successful innovation. Ms. Keathley is a Senior Member of ASQ, Treasurer of the ASQ Innovation Division, and co-author of 'The Executive Guide to Innovation, Turning Good Ideas in Great Results.' Her professional experience includes medical device software start-ups, clinical research, biopharmaceutical manufacturing, and diagnostic microbiology.


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T11 - Improving the Quality of Innovation

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