Risk and Change

Concurrent Session

T16 - Make Change Innovative and Inspiring, Not Painful

Tuesday, May 1
10:45 AM - 11:45 AM
Location: WSCC Ballroom 6C

Level: Intermediate

All too often, our reactions to having to change are similar to the five stages of grief (denial, anger, bargaining, depression, and acceptance); and like grief, change initiatives can get stalled somewhere between denial and depression. There are many reasons for negative reactions to change, but one key reason is found in the statement "having to change;" where change, like grief, is thrust upon us without warning.
Stephen Covey is known for many things, one of which is the profound statement: "Start with the end in mind." It is a simple concept, but frequently overlooked during change development and management. There are a wealth of tools and techniques commonly used by quality, project, and risk managers for other purposes that are well-suited for planning change initiatives, identifying and engaging stakeholders, and identifying and managing risks that may be associated with change. When well-planned and executed, change initiatives can inspire innovation in an organization.

Learning Objectives:

Russell Keenan

Professional Services Consulting
Highland, California

Russell Keenan is Principal Consultant at Professional Services Consulting, a provider of quality management, project/portfolio management (PPM), and risk management services for private- and public-sector clients. Russell has more than 25 years professional experience, is a regular guest lecturer on project and quality management topics and is an active member in his local chapter of the American Society for Quality in Southern California.


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Shawn Armstrong

Sr. Quality Engineer
Junction City, Oregon

Shawn Armstrong is a Quality / Regulatory Manager for Grace Bio-Labs in Bend Oregon. He currently has been with the Customer / Supplier Division since 2011 and with ASQ since 2005. With his many accomplishments, he has worked in industries from electronics, to aerospace and now medical devices. His passion and strengths has been in supply management and growing small companies in ISO certification and/or compliance.

Starting right out of the gate, Shawn served his first year as secretary and then Chair-Elect. Since 2014, he has assumed the role as Chair and will continue in with the Division as long as they will keep him. As stated in the CSD About page, Shawn Armstrong really tries hard to make sure we maintain a fun environment in CSD. And recently, newly certified as a Certified Supplier Quality Professional (CSQP).

Since leaving the Navy in 1997, Shawn’s passion has been in Quality and how we can do better and stronger. He has been a Big Brother (Big Brother Big Sister) since 2011 and has recently been appointed to the Audit Committee for the Deschutes County Commissions Board. With his continuing education, Shawn is working towards his B.S. in Chemistry at Oregon State (but is still an Oregon Duck fan and a hardcore Steeler fan).


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T16 - Make Change Innovative and Inspiring, Not Painful


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