Building and Sustaining a Culture of Quality

Concurrent Session

T04 - Quality Is Not Just for the Quality Department

Tuesday, May 1
9:15 AM - 10:15 AM
Location: WSCC Ballroom 6C

Level: Basic

This session will demonstrate the integration of the key principles of manufacturing excellence, including total quality, within the Johnson Controls manufacturing system (JCMS). JCMS has been successfully deployed through more than 125 facilities around the globe and is driving significant performance improvement. The culture for quality within Johnson Controls is being driven by the development of the total quality principle. It is composed of 165 individual manufacturing practices that are described across five levels of maturity. The transformational journey, in its fourth year, has been one of changing from "another corporate initiative" to fundamentally changing the way in which the plants work in quality. Quality is a principle that the entire plant follows—not just a department within the facility. An exploration of this journey may help other organizations that struggle with integrating the needs and requirements of quality into the DNA of the organization.

Learning Objectives:

Craig Williams

Enterprise Total Quality Leader
Johnson Controls
Novi, Michigan

Craig Williams
VP Quality, Enterprise Total Quality Principle Lead
Johnson Controls, Inc.

Craig Williams is currently Enterprise Principle Leader for Total Quality, Design for Manufacturing, and Visual Factory. He first joined Johnson Controls and was appointed Vice President of Quality for the Power Solutions Business Unit in 2012. Prior to coming to Johnson Controls, he was with Eaton Corporation and held roles as the Vice President of Quality for the Aerospace Group and Director of Quality within Eaton’s Corporate Quality team. With previous companies, he held leadership roles in Quality within the Automotive, Pharmaceutical and Graphic Arts Industries.

He is active in the international quality standards community as well as various industry associations. He is currently the convener for ISO/TC176/SC1/WG1. Within this role he was the leader of the revision process for ISO 9000:2015. He is also member of the team revising ISO’s Integrated Use of Management Systems Standards Handbook. He is a previous chair of the Automotive Industry Action Group (AIAG) Quality Steering Committee. He has authored and participated in multiple publications including industry reference manuals, articles, and two books in the field of Quality Management Systems.

He holds an MBA, with an emphasis in Operations Management from Lewis University and a bachelor’s degree in Biology and Chemistry from Illinois Wesleyan University.


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Debra Harrison


Send Email for Debra Harrison


T04 - Quality Is Not Just for the Quality Department

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