Risk and Change

Concurrent Session

T17 - Reducing Variance in a Globalized Economy

Tuesday, May 1
10:45 AM - 11:45 AM
Location: WSCC 615-617

Level: Intermediate

If process variance is an enemy of quality, today we have to pay more attention to the sources of variation that globalization has brought into our organizations. Considering that humans are still on the front lines of the extended value chains, distance, culture, and language have become large disruptive forces that are contributing to the risk of doing business, as well as to increased costs of quality and delivery. Although we prefer to rely on solutions based on the latest information and machine-driven technologies, it makes sense to adopt a quality mindset to clarify how these three forces can be set under added control. If the source of the disruptions is based on the way humans interact, it is then conceivable for the same humans to solve their underlying problems. Quality professionals can take the lead in driving this mindset by working with teams and individuals to show them how to analyze their day-to-day interactions in a multicultural and physically separated context.

Learning Objectives:

Sam Yankelevitch

CEO Xpress Lingo Solutions
Greer, South Carolina

Sam Yankelevitch is an author, trainer, and speaker who focuses on the problems organizations experience in the increasingly complex supply chains of the 21st century. For more than 30 years, Sam has managed operations in international environments where successful on-time, within-budget execution depended on effective communication. He currently runs workshops and seminars specializing in team alignment and communication in support of focused efforts toward attaining strategic targets. By combining quality tools and lean thinking Sam specializes in ways to objectively clarify the issues at the source, so that true countermeasures can be implemented and sustainable solutions can be achieved.

He has designed several training programs such as International Team alignment, Adopting Quality and Lean Thinking to Improve Communication and Bridging Cultures to Drive Performance. He has presented at international conferences, symposiums, and professional groups. Sam is the co-author of Lean Potion #9: Communication: The Next Lean Frontier and Lean Communication: Applications for Continuous Process Improvement, in which he combines his lean journey and global and operational experience toward solutions for reducing the waste rooted in misunderstandings—a topic further developed in his book Global Lean: Seeing the Waste Rooted in Communication, Distance and Culture. Sam is a member of the advisory board for the Operational Excellence Society and the Supply Chain Council of Appalachian State University. He has a bachelor of science degree in industrial engineering and an executive master’s degree in financial management. He is fluent in Spanish and English, and is well versed in German, French, and Italian.


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Kaushik Mallik

American Society of Quality (Regional Director)


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T17 - Reducing Variance in a Globalized Economy


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