M30 - Fishbone Diagram: Improving an Improvement Tool

Monday, April 30

3:00 PM - 4:00 PM

Location: WSCC Ballroom 6A

Primary Presenter(s)

Mark Galley, CRE

President
ThinkReliability
Houston, Texas

Level: Basic

The Ishikawa fishbone diagram is a globally recognized problem-solving tool. It's one of the seven basic quality tools and a standard in Six Sigma methods. The fishbone diagram is used to explain the cause and effect relationships within a problem. A thorough and accurate explanation of anything—why the tides change, why a part has a defect, why a project deadline was missed and why you spilled your coffee—is the collection and organization of cause and effect relationships. Cause and effect is a principle. It's fundamental. It doesn't change. The elements within the fishbone are sound, but there is considerable variation in how the tool is applied. The fishbone is a process, and like any process, it can be improved.

Learning Objectives:

Write a complete and objective problem definition.
Explain the simple and fundamental nature of cause and effect.
Show the actual cause and effect relationships within an issue.
Distinguish between causes and possible causes.

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M30 - Fishbone Diagram: Improving an Improvement Tool

Primary Presenter(s)

Learning Objectives:

Mark Galley

Presentation(s):

Send Email for Mark Galley

Sandra Storli

Presentation(s):

Send Email for Sandra Storli

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M30 - Fishbone Diagram: Improving an Improvement Tool

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