Quality 4.0: The Future of Quality Starts Here

Concurrent Session

T38 - Quality Manager 4.0: The Six Million Dollar Man?

Tuesday, May 1
4:00 PM - 5:00 PM
Location: WSCC Ballroom 6B

Level: Intermediate

The technological changes (digitization, automation) that we see today and the increased attention to the human side of quality will have an impact on the role of a quality manager and on the skills he or she will need. However, there are limits to what one person can master and control. If you add up all the requirements in literature for the quality manager of the future, it seems like only the bionic Six Million Dollar Man is qualified. In this presentation we will take a realistic look at the main trends and their influence on the quality profession. Fundamental changes will be required, but we will show that by taking a number of actions, the quality manager and the quality department as a whole can be better equipped to tackle the challenges of the future. We will also show how taking a more holistic and positive view on quality will increase the value of the quality department to the organization.

Learning Objectives:

Willy W. Vandenbrande

QS Consult
Brugge St Kruis, West-Vlaanderen, Belgium

Willy Vandenbrande is the founder and president of QS Consult, a European consulting agency that assists organizations in various aspects of quality management. He consults for a wide variety of manufacturing companies as well as service and nonprofit organizations. He has delivered presentations at many international conferences and has written numerous articles on quality management. Willy holds a master’s degree in civil engineering metallurgy from the University of Ghent, Belgium, and a master’s degree in Total Quality Management from the University of Limburg, Belgium. He is an ASQ Certified Six Sigma Black Belt (CSSBB), an ASQ Fellow, and the ASQ country counselor for Belgium. Willy has been a member of the GAC (Global Adivisory Council) and the Chair of the Fellows Technical Group (FTG). Willy Vandenbrande is an associate academician to the International Academy for Quality (IAQ) and vice chair of the IAQ "Quality in Planet Earth Concerns" Think Tank.


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Frederick Jenke

Quality/Management System Consultant


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T38 - Quality Manager 4.0: The Six Million Dollar Man?


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